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Artist and Industry Guest Support

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Inglewood, United States Hollywood Park Full time
Job DescriptionJob Description

About Hollywood Park

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

Start with Care – create a lasting impact through genuine care

Thrive as a Team – create an environment of collaboration and encouragement

Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others

Resolve with Respect – treat others with empathy, patience, and kindness

Safety Always – maintain a safe and secure environment

As the Artist and Industry Relations Guest Experience Support, You Will…

Reporting to the Director of Artist and Industry relations, this role consists of greeting, escorting, and managing the arrival and departure of high-profile guests and clientele of Hollywood Park. Our goal is to make sure everyone has a safe, efficient, and pleasurable experience on our campus. This employee will need to become familiar with the Hollywood Park campus (SoFi Stadium, YouTube Theater, parking lots, etc.) including, but not limited to: suite and seat locations, appropriate ingress and egress routes, and event floor plans. This employee will be interacting with various high-profile guests and they will need to maintain a high level of professionalism and confidentiality at all times.

More Specific Responsibilities Include, But Are Not Limited To…

  • Greeting guests upon arrival and making sure they go through the screening process and scan all tickets.
  • Escorting guests to their suite or seats, and, when necessary, taking the least public path of travel possible.
  • Escorting guests via golf cart from exterior parking lots to their appropriate destination. Maintain communication with the AR team when a guest has arrived and been dropped off at their destination within the venue.
  • Assist and oversee the various entrances and back of house spaces, making sure ingress and egress are running smoothly and efficiently, making sure guests are satisfied, and resolving any issues that arise.
  • Be on standby for potential egress movements once the show concludes.
  • Closing down various entrances and back of house spaces when necessary.

We'd Love to Hear From People With…

  • Knowledge of radio comms and etiquette.
  • Requires a flexible schedule; able to work long hours including weekends and holidays as required.
  • Requires prolonged standing, prolonged walking, and working in outdoor elements at times.
  • Experience working at an arena, stadium or similar type venue is preferred.
  • Strong interpersonal communication skills, both verbal and in writing.
  • Able to work effectively under pressure and in a fast paced and ever changing environment.
  • Is guided by doing the right thing, always displays honesty and integrity in approach to work and communications; takes responsibility for actions.
  • Positive attitude and strong work ethic are a must.
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary.
  • Valid Driver's License and reliable transportation with ability to drive golf carts.

Essential Physical Requirements:

LIFTING ............................................Lift up to 40 pounds

CLIMBING/BALANCE ...................Prolonged Steps or stair climbing, balancing

STOOPING/BENDING OVER.......Occasional

STANDING/SITTING.......................Prolonged standing/sitting throughout the day

REACHING ......................................Occasional overhead as well as horizontal

SPEAKING........................................Proficiency in English

Essential Environmental Conditions:

INSIDE/OUTSIDE .........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind.

COLD/HEAT ..................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind

WET/DRY ........................................Not unusual moist/dry environment

NOISE/VIBRATIONS ....................High noise level and vibration high

HAZARDS........................................Non-hazardous environment

FUMES/DUST/ODORS.................Normally controlled environment

HEIGHTS……………………………………Comfortable with working heights

Salary Rate: $25.00

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.