Datacenter Support

3 weeks ago

Santa Clara, United States Software Technology Inc Full time
Job DescriptionJob Descriptiono Support new hardware installation.
o Rack and Stack of the servers and Network equipment's
o Support repairs and maintenance of existing datacenter assets.
o Thorough Inventory of datacenter assets.
o Management of assets inside datacenter as per guidelines.
o Movement and installation of equipment in the datacenter.
o Labeling/tracking of assets. o Quarterly/Annual audits.
o Datacenter Walkthrough of vendors coming for Installations. Bonding/Debonding of Assets:
o Provide support to Teams on processes related to bonding and de-bonding.
o Managing/Tracking/Tracing of bonded IT equipment (datacenter + infrastructure)
o Identifying unwanted assets periodically and working with logistics to send out the assets to the e- waste vendor. IT Equipment Lifecycle Management:
o Adhere policies and receiving materials from Warehouse department.
o Ensure that the devices are labelled as per guidelines.
o Create and maintain records of the CMDB as per guidelines.
o Deploy and track the assets across all locations as needed.
o Disposal of unusable assets adhering to guidelines. Inventory Management:
o Maintain an accurate inventory of IT hardware assets in Asset Management System.
o Conduct yearly audits on the client and datacenter equipment and update the Asset Management System to ensure accuracy of data.
o Interact/coordinate with worldwide Asset Management Team to ensure compliance with IT Guidelines. Asset Movements and Tracking:
o Coordinate with other teams and follow the guidelines for Asset movements.
o Coordinating bulk movements across sites as per the demand.
o Record and update the movement details on CMDB for better tracking.
o Create gate pass for asset movements as per guidelines. Client System Refresh:
o Provide forecast data to required teams.
o Adhere to client tech refresh process as per guidelines.
o Work with stakeholders to procure the new systems.
o Deploy the systems and recover the old systems from Data Center.Material Disposal:
o Consolidate all damaged/non-usable/non-working assets every quarter and process for disposal as per guidelines.
o Adhere to US guidelines for material disposal.
o Coordinate with various other stakeholders from Finance, Logistics, to get necessary approvals. o Handle necessary paperwork's as per guidelines.
o Coordinate with vendors to dispose the approved assets. User Support:
o Support employee on-boarding and off-boarding process.
o Help end users on work on setups.
o Providing guidance or training to end users on responsible use of assets. Lease Management:
o Supervision of the packing and return of servers/ Network equipment's
o Update the records in the Asset Management System Vendor Management:
o Coordinate with vendors visiting for datacenter support.
o Coordination with vendors/suppliers delivering items.
o Coordinate with service provides visiting office for service and repair.
o Escorting Vendors/Suppliers/Service providers into sites with proper authorization and adhering to policies.Qualifications:
Minimum of 4+ years of experience in physical asset management.
Excellent teamwork and communication skills.
Proficiency in CMDB and vendor coordination.
Strong MS Office skills for preparing, analyzing, and interpreting asset reports. Support Coverage:
Standard Working Time: Onsite at Client Facilities from 8:30AM to 5:30PM PST or 9AM to 6PM PST - Monday to Friday (excluding AMAT and statutory holidays).
On-call Support: Available at all other times not covered in standard working time.Best RegardsJagadeesh KammaSenior Recruiterjagadeesh@stiorg.com

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