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Datacenter Support
4 months ago
o Support new hardware installation.
o Rack and Stack of the servers and Network equipment’s
o Support repairs and maintenance of existing datacenter assets.
o Thorough Inventory of datacenter assets.
o Management of assets inside datacenter as per guidelines.
o Movement and installation of equipment in the datacenter.
o Labeling/tracking of assets.
o Quarterly/Annual audits.
o Datacenter Walkthrough of vendors coming for Installations.
Bonding/Debonding of Assets:
o Provide support to Teams on processes related to bonding and de-bonding.
o Managing/Tracking/Tracing of bonded IT equipment (datacenter + infrastructure)
o Identifying unwanted assets periodically and working with logistics to send out the assets to the e- waste vendor.
IT Equipment Lifecycle Management:
o Adhere policies and receiving materials from Warehouse department.
o Ensure that the devices are labelled as per guidelines.
o Create and maintain records of the CMDB as per guidelines.
o Deploy and track the assets across all locations as needed.
o Disposal of unusable assets adhering to guidelines.
Inventory Management:
o Maintain an accurate inventory of IT hardware assets in Asset Management System.
o Conduct yearly audits on the client and datacenter equipment and update the Asset Management System to ensure accuracy of data.
o Interact/coordinate with worldwide Asset Management Team to ensure compliance with IT Guidelines.
Asset Movements and Tracking:
o Coordinate with other teams and follow the guidelines for Asset movements.
o Coordinating bulk movements across sites as per the demand.
o Record and update the movement details on CMDB for better tracking.
o Create gate pass for asset movements as per guidelines.
Client System Refresh:
o Provide forecast data to required teams.
o Adhere to client tech refresh process as per guidelines.
o Work with stakeholders to procure the new systems.
o Deploy the systems and recover the old systems from Data Center.
Material Disposal:
o Consolidate all damaged/non-usable/non-working assets every quarter and process for disposal as per guidelines.
o Adhere to US guidelines for material disposal.
o Coordinate with various other stakeholders from Finance, Logistics, to get necessary approvals. o Handle necessary paperwork’s as per guidelines.
o Coordinate with vendors to dispose the approved assets.
User Support:
o Support employee on-boarding and off-boarding process.
o Help end users on work on setups.
o Providing guidance or training to end users on responsible use of assets.
Lease Management:
o Supervision of the packing and return of servers/ Network equipment’s
o Update the records in the Asset Management System Vendor Management:
o Coordinate with vendors visiting for datacenter support.
o Coordination with vendors/suppliers delivering items.
o Coordinate with service provides visiting office for service and repair.
o Escorting Vendors/Suppliers/Service providers into sites with proper authorization and adhering to policies.
Qualifications:
· Minimum of 4+ years of experience in physical asset management.
· Excellent teamwork and communication skills.
· Proficiency in CMDB and vendor coordination.
· Strong MS Office skills for preparing, analyzing, and interpreting asset reports.
Support Coverage:
· Standard Working Time: Onsite at client Facilities from 8:30AM to 5:30PM PST or 9AM to 6PM PST - Monday to Friday (excluding AMAT and statutory holidays).
· On-call Support: Available at all other times not covered in standard working time.
