Personal Banker II

3 months ago

Dedham, United States Needham Bank Full time
Job DescriptionJob Description

Job Summary: Proficiently perform teller function processing transactions with accuracy and balance according to the Bank's standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform all Personal Banker I duties:
  • Demonstrate awareness, commitment and dedication to servicing and building customer relationship
  • Gain full knowledge of the products and services offered by the Bank
  • Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
  • Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
  • Responsible for operational compliance and adherence to bank policies and procedures
  • Gain full understanding and knowledge of the teller function
  • Consistently deliver exceptional customer service
  • Research and analyze data in order to resolve more complex customer problems. Answer customer questions with accounts and transactions and explore ways to resolve difficult issues
  • Develop and maintain knowledge of products and services; stay abreast of changes and anticipate which products and services may benefit customers in order to communicate offerings
  • Assists in training and development of tellers and personal bankers; communicates with bank Retail Trainer and participates in assigned training activities
  • Assists and acts as backup to Assistant Branch Manager, Teller Manager, or Head Teller as needed
  • Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

  • Knowledge required for Personal Banker I role:
  • Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings.
  • Ability to lift 30 pounds
  • Basic knowledge of keyboard and computer skills.
  • Ability to perform basic arithmetic operations with the use of a calculator.
  • Must have basic business acumen and professionalism.
  • Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated.
  • Must have reliable transportation.
  • Fluent in written and verbal English.
  • Willing to become a Notary Public in MA.
  • Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).


EDUCATION & EXPERIENCE

  • High School Diploma or GED
  • Two plus years of teller or cash handling experience with accurate balancing record
  • Customer service experience and/or sales experience preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

  • Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

  • Personal Banker II

    1 week ago

    Dedham, Massachusetts, United States Needham Bank Full time

    Job SummaryWe are seeking a highly skilled and motivated Personal Banker II to join our team at Needham Bank. As a Personal Banker II, you will be responsible for providing exceptional customer service, processing transactions, and building strong relationships with our customers.Key ResponsibilitiesPerform all Personal Banker I duties, including...

  • Experienced Personal Banker

    4 weeks ago

    Dedham, Massachusetts, United States Needham Bank Full time

    Position Overview: As a Personal Banker II, you will expertly execute teller functions, ensuring transactions are processed with precision and in accordance with the Bank's established standards and protocols. You will enhance customer relationships by offering tailored account solutions that meet their needs through account management activities. Be a...

  • Experienced Personal Banker

    4 weeks ago

    Dedham, Massachusetts, United States Needham Bank Full time

    Position Overview: As a Personal Banker II, you will expertly execute teller functions, ensuring transaction accuracy and compliance with the Bank's established standards and protocols. You will enhance customer relationships by offering tailored account solutions that meet their needs, engaging in account opening and maintenance activities. Your role will...

  • Credit Analyst II

    3 weeks ago

    Dedham, United States Dedham Savings Full time

    Job Type Full-time Description At Dedham Savings, we believe that being here for the journey means supporting our clients every day in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn't have made it close to 200 years without them! To support our...

  • Customer Service Representative

    2 weeks ago

    Dedham, Massachusetts, United States Citizens Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.Key ResponsibilitiesGreet and Assist Customers: Provide a...

  • Chiropractor - Dedham, MA

    1 week ago

    Dedham, Massachusetts, United States The Joint Chiropractic Full time

    About the OpportunityWe are seeking a skilled Chiropractor to join our team at The Joint Chiropractic in Dedham, MA. As a Chiropractic Doctor, you will have the opportunity to provide high-quality care to patients and be part of a dynamic team that is dedicated to delivering exceptional patient experiences.ResponsibilitiesConsult with patients to understand...

  • Customer Engagement Specialist

    3 weeks ago

    Dedham, Massachusetts, United States Dedham Savings Full time

    Job OverviewAt Dedham Savings, we prioritize the journey of our clients by providing exceptional support in a professional and friendly manner. Our commitment to our employees is just as strong, ensuring a rewarding work environment that has sustained us for over 192 years. We offer a comprehensive benefits package, including Medical, Dental, Vision,...

  • Chiropractor - Dedham, MA

    5 days ago

    Dedham, Massachusetts, United States The Joint Chiropractic Full time

    About The Joint ChiropracticThe Joint Corp. is a leader in the chiropractic industry, revolutionizing access to care through its retail healthcare business model. With over 700 locations nationwide and nearly 11 million patient visits annually, we're committed to making quality care convenient and affordable.Job SummaryWe're seeking a skilled Chiropractor to...

  • Customer Engagement Specialist

    3 weeks ago

    Dedham, Massachusetts, United States Dedham Savings Full time

    Job OverviewAt Dedham Savings, we prioritize being present for our clients throughout their financial journey. Our commitment extends to our employees, who are essential to our success over the years. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, Retirement Plans, Life Insurance, and more.ROLE...

  • Digital Support Agent

    4 weeks ago

    Dedham, United States Dedham Savings Full time

    At Dedham Savings, we believe that being here for the journey means supporting our clients every day in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn't have made it 192 years without them! To support our employees, we offer a competitive benefit...

  • Digital Support Agent

    4 weeks ago

    Dedham, United States Dedham Savings Full time

    At Dedham Savings, we believe that being here for the journey means supporting our clients every day in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn't have made it 192 years without them! To support our employees, we offer a competitive benefit...

  • Customer Engagement Specialist

    4 weeks ago

    Dedham, Massachusetts, United States Dedham Savings Full time

    Job OverviewAt Dedham Savings, we prioritize our clients' journeys by providing exceptional support in a warm and professional manner. Our commitment to our employees is equally strong, as we recognize that our success over the past 192 years is due to their dedication. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible...

  • Licensed Practical Nurse Per Diem

    4 months ago

    Dedham, United States Hebrew Senior Life Full time

    Overview The Licensed Practical Nurse (LPN), in collaboration with a Registered Nurse, utilizes the nursing process of assessment, planning, implementation, and evaluation to ensure quality nursing care and to maximize the quality of life for the patients. The LPN is an integral member of the clinical support team, and collaborates with other...

  • Citizens Teller

    7 days ago

    Dedham, MA, United States Citizens Full time

    Job DescriptionDescriptionSalary Range: $19.55 - $24.81 / hour     As a Citizens Teller - YOU make a real difference for our customers and the branch team.   What you'll doYou’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions....