Technical Writer

4 weeks ago

Raleigh, United States Novalink Solutions LLC Full time
Job DescriptionJob DescriptionNC Medicaid is seeking a contractor to perform a detailed review of Advanced Planning Documents, and develop other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES)Program.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage complex work efforts; may have advanced education; may have deep industry experience.

Description (including, but not limited to):
1. Translating information into clear, concise documents to be used by technical and non-technical personnel
2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures
3. Editing of special reports or any other deliverables and documents


The Technical Writer/Documentation Specialist produces NC Medicaid documentation and translates information into clear, concise documents to be used by technical and non-technical personnel. This role manages and develops various documentation, creates presentations, and peer reviews knowledge-based documents for grammar, content, and style of writing. The primary focus of the role is to perform a detailed review of Advanced Planning Documents (APD) and other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES) Program.



RequirementsSkill
Required / Desired
Amount
of Experience

Ability to develop and maintain comprehensive documentation.
Required
4
Years
Ability to collaborate cross-divisionally to gather information, ensuring accuracy and completeness of documentation.
Required
3
Years
Proven written and verbal communication skills, with the ability to decipher and communicate complex concepts clearly and concisely.
Required
4
Years
Ability to work with APD writers and other resources to comprehend data and translate into user-friendly documentation.
Required
3
Years
Manage, drive and uphold documentation standards, templates, and style guides to ensure consistency across all materials.
Required
3
Years
Assist in training material development for internal teams and key stakeholders.
Required
4
Years
Prior North Carolina Medicaid, Health & Human Services, Government Agency, Higher Ed, Editorial, or related experience and knowledge.
Desired
3
Years
Proven experience in technical writing or documentation specialist role.
Required
3
Years
Ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Required
4
Years
Ability to work independently and collaboratively with cross-functional teams.
Required
4
Years
Ability to conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.
Required
3
Years
Familiar with reviewing and writing contracts, grants, RFP, RFI, RFQ, etc.
Required
3
Years

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