Director of Implementation Services

2 months ago

Bath, United States BS&A Full time
Job DescriptionJob Description

Director of Implementation Services 

[Lansing, MI; Chicago, IL; or remote]  

We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization.   The Director of Implementation Services will oversee these teams of Subject Matter Experts as they work directly with our customers to implement the BS&A Cloud ERP solution.

Reporting to the VP of Professional Services, the Director of Implementation Services will partner closely with peers leading Project Management and Data Conversion to ensure successful customer implementations while driving continuous improvement in processes and tools to maximize efficiency and speed of projects. 

If you’re excited about rapidly evolving and leading an Implementation Services function, we want to hear from you 

Key Responsibilities:  

  • Demonstrates understanding of best practices in implementation of complex ERP software in a SaaS delivery model. 

  • Oversee the planning, execution, and completion of multiple implementation projects simultaneously. 

  • Sets clear KPIs and holds team members accountable for delivering results. 

  • Drives efficiencies in all aspects of customer implementations. 

  • Maximizes customer satisfaction and delivers best-in-class time-to-value for customers. 

  • Manages to predictive metrics that optimize customer experience and BS&A financial outcomes. 

  • Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency. 

  • Forecasts staffing requirements for the Solution Consulting and Implementation & Training Specialist teams, and oversees recruiting and onboarding to deliver on those staffing requirements. 

  • Ensures staff are constantly staying up to speed on the latest solution offerings and enhancements from BS&A, along with corresponding developments in the municipal government domain. 

  • Provides strategic leadership to the Solution Consulting and Implementation & Training Specialist teams, fostering a culture of collaboration, innovation, and accountability, ensuring the team has the necessary resources and support to deliver high-quality projects. 

  • Actively engages in key customer projects and remediates any challenges with execution or client satisfaction. 

  • Provides guidance on performance management, maps clear career growth opportunities, and retains top talent. 

  • Partners with Project Management and Data Conversion to optimize burndown of the implementation backlog. 

  • Plans appropriately to ensure MoM, QoQ, and YoY the organization meets and/or exceeds their targets. 

  

Key Attributes:  

  • Experienced leader that understands how to build and lead a growing Implementation Services team. 

  • Solution oriented individual who drives best practices and simplifies complexity.  

  • Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual project or program forward. 

  • Complex problem-solving skills.  

  • Process-driven and detail oriented. 

  • Stellar collaborator. 

  • Builder that enjoys establishing scalable business models and fostering individual team member growth. 

Qualifications:  

  • Minimum of 5 years leading and/or managing a large team (20+) of solution experts within a Professional Services organization, preferably with an ERP company or similar complex B2B/B2G SaaS product. 

  • Strong leadership and team management skills. 

  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders. 

  • Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time. 

  • Prior government technology and/or municipality experience is preferred.   

  • Bachelor’s degree or higher. 

  • Ability to travel up to 50%, with heavier travel to our headquarters in Lansing, MI during initial onboarding and ramp-up time period. 

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:  

  

  • Competitive pay  

  • Health Insurance – BCBS of Michigan – Employer-paid premium  

  • Health Savings Plan – Employer contributes 75%  

  • Dental Insurance – Employer-paid premium  

  • Vision Insurance – Employer-paid premium  

  • Retirement – 401(k) contribution – Employer-paid  

  • Retirement – 401(k) – Employer matches 50% of team member contribution  

  • Paid Parental Leave  

  • Disability Insurance – Employer-paid premium  

  • Life Insurance – Employer-paid premium  

  • Generous PTO and Holiday Time  

  • Company-sponsored events  

  

BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.  

  

BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Powered by JazzHR

2ztOsXdhxJ

  • Director of Revenue Operations

    3 weeks ago

    Bath, United States BS&A Full time

    Job DescriptionJob DescriptionJob Title: Director of Revenue OperationsPosition Overview:The Director of Revenue Operations will lead and optimize the entire revenue-generating process within the company, ensuring alignment across sales, marketing, customer success, and finance teams. This role is critical in driving data-driven decision-making, improving...

  • Director of Marketing

    1 month ago

    Bath, United States BS&A Full time

    Job DescriptionJob DescriptionWho Are We Looking For?BS&A Software, a leader in innovative municipal software solutions, seeks a Marketing Director with a sharp focus on top-of-the-funnel marketing strategies. Your primary objective will be to drive demand and capture the interest of local municipalities through strategic marketing initiatives. You will play...

  • Facilities Director

    5 days ago

    Bath, New York, United States Arnot Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities Director to join our team at Arnot Health. The successful candidate will be responsible for overseeing the day-to-day operations of our facilities, ensuring that they are safe, efficient, and meet the needs of our patients and staff.Key ResponsibilitiesLeadershipProvide strategic direction...

  • Director of Sales

    3 weeks ago

    Bath, United States BS&A Full time

    Job DescriptionJob DescriptionJob SummaryThe Director of Sales is responsible for leading and managing the sales team to achieve the company’s revenue targets and growth objectives. This role involves developing and executing strategic sales plans, building strong customer relationships, and driving the overall sales strategy. The Director of Sales will...

  • Director of Sales

    2 weeks ago

    Bath, United States BS&A Full time

    Job DescriptionJob DescriptionJob SummaryThe Director of Sales is responsible for leading and managing the sales team to achieve the company’s revenue targets and growth objectives. This role involves developing and executing strategic sales plans, building strong customer relationships, and driving the overall sales strategy. The Director of Sales will...

  • Director, Workers' Compensation

    3 months ago

    Bath, United States General Dynamics Corporation Full time

    Responsibilities for this Position Director, Workers' Compensation / Risk ManagementUS-ME-BathReq ID: Type: Regular Full-TimeRemaining Positions: 1Post End Date: ..Category: ManagementSalary Grade: HShift: 1stOverview Bath Iron Works is seeking a dynamic, proactive, and decisive Director of Workers' Compensation and Risk Management. This senior insurance and...

  • Employment Specialist III

    2 months ago

    Bath, United States Arc Allegany-Steuben Full time

    Have you been searching for a career that is meaningful, where you could make a positive difference to others? Have you been seeking a career that gives you a sense of purpose where you can contribute to peoples well-being? Do you enjoy helping others succeed? If yes, we have an opportunity for you! Our person-centered approach allows you to help make a...

  • Employment Specialist III

    6 days ago

    Bath, United States Dayforce Full time

    Have you been searching for a career that is meaningful, where you could make a positive difference to others? Have you been seeking a career that gives you a sense of purpose where you can contribute to people's well-being? Do you enjoy helping others succeed? If yes, we have an opportunity for you! Our person-centered approach allows you to help make a...

  • Technology Services Technician

    3 months ago

    Bath, United States Arc Allegany-Steuben Full time

    JOB SUMMARY Works under the supervision of the Director of Technology Services or agency consultant, the Tier I Technician performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves basic system hardware, software, and network failures and conflicts. Works independently and prioritizes...

  • Assistant Director of Nursing

    2 months ago

    Bath, United States Dart Healthcare Staffing Full time

    Job DescriptionJob DescriptionAssistant Director of Nursing (ADON)Job DescriptionDUTIES:Assist the DNS with management responsibilities and in maintaining the quality of careAssist with compliance and ensure effective communication with all levels of nursing staffMeet the nursing medical needs of all residents24 hours on callCoordinate and direct the total...

  • Technology Services Technician

    2 months ago

    Bath, United States Dayforce Full time

    JOB SUMMARY Works under the supervision of the Director of Technology Services or agency consultant, the Tier I Technician performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves basic system hardware, software, and network failures and conflicts. Works independently and prioritizes...

  • Technology Services Technician

    3 months ago

    Bath, United States Arc Allegany-Steuben Full time

    JOB SUMMARY Works under the supervision of the Director of Technology Services or agency consultant, the Tier I Technician performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves basic system hardware, software, and network failures and conflicts. Works independently and prioritizes...

  • Director, Workers' Compensation

    2 months ago

    Bath, United States General Dynamics Bath Iron Works Full time

    Job Description: Bath Iron Works is seeking a dynamic, proactive, and decisive Director of Workers' Compensation and Risk Management. This senior insurance and risk management position holds the authority to make strategic decisions affecting the organizations risk management. The ideal candidate will be a recognized leader with excellent communication...

  • Licensed Master Social Worker

    2 weeks ago

    Bath, United States The Arc of Chemung-Schuyler Full time $58,458 - $67,227

    Job DescriptionJob DescriptionGENERAL DESCRIPTION: Responsible for providing counseling supports to individuals to improve personal, interpersonal, and environmental interactions which interfere with attaining maximum independence and community inclusion. This position is located in Bath, NYDUTIES AND RESPONSIBILITIES:Completes assessments on behalf of...

  • Licensed Master Social Worker

    6 days ago

    Bath, United States The Arc of Chemung-Schuyler Full time

    Job DescriptionJob DescriptionGENERAL DESCRIPTION: Responsible for providing counseling supports to individuals to improve personal, interpersonal, and environmental interactions which interfere with attaining maximum independence and community inclusion. This position is located in Bath, NYDUTIES AND RESPONSIBILITIES:Completes assessments on behalf of...

  • Customer Service Ambassador

    2 days ago

    Bath, United States Circle K Stores, Inc. Full time

    About Circle K Stores, Inc.We are a leading retail company seeking a highly skilled Customer Service Representative to join our team. As a Lead Customer Service Representative, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.Key Responsibilities:Provide top-notch customer service to...

  • Travel Nurse RN

    1 week ago

    Bath, Maine, United States PRN Healthcare Services Full time

    Job SummaryPRN Healthcare Services is seeking a skilled Travel Nurse RN to join our team in a Long Term Care setting. As a Travel Nurse RN, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and making a meaningful difference in the lives of our patients.Key ResponsibilitiesProvide direct...

  • Dentist (Associate Chief of Dental Services)

    2 days ago

    Bath, United States US Veterans Health Administration Full time

    About the RoleWe are seeking a highly skilled and experienced Dentist to join our team as Associate Chief of Dental Services. As a key member of our dental team, you will be responsible for providing exceptional patient care and leading our dental services to ensure the highest standards of quality and excellence.Key ResponsibilitiesLead and manage the...

  • RN CNA Instructor/Educator

    3 months ago

    Bath, United States Centers Health Care Full time

    Steuben Center is hiring a Registered Nurse CNA Instructor/Educator in Bath, NY.Duties:Leads staff development programs; by providing instruction designed in safety, body mechanics, infection control, hazardous infectious materials, etc. to meet NYSDOH & other regulatory mandatesMaintains educational practices by coaching, counseling, and may participate in...

  • CNA Instructor/Educator

    2 months ago

    Bath, United States Centers Health Care Full time

    Steuben Center is hiring a Registered Nurse CNA Instructor/Educator in Bath, NY.WE OFFER A $5,000 SIGN-ON BONUS!!Duties:Leads staff development programs; by providing instruction designed in safety, body mechanics, infection control, hazardous infectious materials, etc. to meet NYSDOH & other regulatory mandatesMaintains educational practices by coaching,...