Customer Service Representative

4 months ago


Windham Center, United States Planet Fitness - BiddefordWindham ME Full time
Job DescriptionJob DescriptionCustomer Service Representative- Full Time Closing

Interested in fitness and wellness?


Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today

Essential Duties and Responsibilities
  • Greet members and provide exceptional customer service. Make members feel comfortable and welcome
  • Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-of-sale system.
  • Explain and promote our unique fitness instruction classes (pe@pf) to our new members, helping them to keep their workouts new and exciting.
Club Cleanliness and Maintenance
  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean restroom and shower area and keep stocked.
Qualifications/Skills
  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Problem-solving
  • Personify the core values of Planet Fitness: teamwork, positivity, integrity, passion, and accountability.
Physical Demands
  • Visible continuous activity during the shift
  • Continual talking in person or on the phone to members during shift
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling, and crouching during the shift
  • Frequent cleaning of equipment and facilities



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