Hotel Supervisor

2 months ago


Marlborough, United States True North Hotel Group Inc Full time
Job DescriptionJob Description

True North Hotel Group, an award-winning management and development company, is seeking an ambitious Hotel Supervisor to join our team at our Fairfield Inn & Suites in Marlborough, MA. We offer awesome benefits, career growth, and a great family culture.

RESPONSIBILITIES

  • Assist the General Manager with all hotel operations
  • Communication with staff and guests to ensure smooth operations and guest satisfaction.
  • Resolving guest complaints concerning the front desk, billing inquiries or housekeeping issues.
  • Promote good associate communication through associate feedback, oral and written communication, proper training and a minimum of one department meeting per month.
  • Actively manage and monitor guest ledger and direct bill accounts by ensuring an effective cash control system is in place and all credit card and check cashing policies are followed.
  • Assist the General Manager in resolving guest complaints concerning the front desk and/or billing inquiries.
  • Recruitment: interview, train, hire and communicate with staff.
  • Assist with onboarding.
  • Manage department personnel and ensure that all operations are running smoothly
  • Schedule and distribute work assignments for the departments.
  • Inspect and review hotel areas and departments.

QUALIFICATIONS:

  • High School Diploma or equivalent
  • 1-2 years front desk experience
  • 1 year of entry level supervising/lead experience
  • Go-getter personality
  • Experience in hospitality is a plus.

We look forward to hearing from you

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



  • Marlborough, Massachusetts, United States True North Hotel Group Full time

    True North Hotel Group, a distinguished management and development organization, is in search of a Guest Services Supervisor to enhance our team. We pride ourselves on offering exceptional benefits and fostering a supportive family-oriented environment. PRIMARY RESPONSIBILITIES: Effectively recruit, onboard, train, mentor, and inspire team members within the...


  • Marlborough, Massachusetts, United States True North Hotel Group Inc Full time

    Position OverviewTrue North Hotel Group is on the lookout for a dedicated Guest Services Supervisor to enhance our operations. We pride ourselves on fostering a supportive and engaging workplace culture.PRIMARY RESPONSIBILITIES:Oversee the recruitment, training, and motivation of front desk staff.Conduct performance evaluations for team members in a timely...


  • Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...


  • Marlborough, United States Courtyard Boston Marlborough Full time

    As Housekeeping Supervisor/Inspector you will play a pivotal role in upholding our commitment to excellence in cleanliness and ensuring the highest standards of service. You will lead by example, inspire and motivate your team to deliver outstanding customer service to our guests.TEAM Culture:Our TEAM culture motivates and encourages each individual member...

  • Breakfast Attendant

    3 months ago


    Marlborough, United States True North Hotel Group Inc Full time

    Job DescriptionJob DescriptionTrue North Hotel Group, an award-winning management and development company, is seeking a Breakfast Attendant join our team at the Hyatt Place in Marlborough, MA. We offer awesome benefits and a great family culture. RESPONSIBILITIESSet up breakfast area, dining room and kitchen for operation in a timely and efficient manner.Set...


  • Marlborough, United States Embassy Suites Boston Marlborough Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Marlborough, United States Royal Plaza, Inc. Full time

    Best Western Royal Plaza, Marlborough, MA, US 4 days ago Requisition ID: 1195 Tasks and Duties: Assist in ordering and inventories all linen requirements, including counting inventory upon delivery, returning bad stock for credit, and working closely with the linen company to prevent over-charges. Review and understand all banquet event orders to coordinate...

  • Room Attendant

    4 months ago


    Marlborough, United States Buffalo Lodging Associates Full time

    Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752 We are currently looking for Room Attendants to join our Team!Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We're off US 20 and I-495, ten minutes from I-90.New England Sports Center and New England Baseball...

  • Room Attendant

    2 months ago


    Marlborough, United States Buffalo Lodging Associates Full time

    Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752 We are currently looking for Room Attendants to join our Team!Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We're off US 20 and I-495, ten minutes from I-90.New England Sports Center and New England Baseball...

  • Room Attendant

    4 months ago


    Marlborough, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionHampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752We are currently looking for Room Attendants to join our Team! Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We’re off US 20 and I-495, ten minutes from I-90. New England Sports...


  • Marlborough, United States Royal Plaza, Inc. Full time

    Best Western Royal Plaza, Marlborough, MA, US 4 days ago Requisition ID: 1195 Tasks and Duties: Assist in ordering and inventories all linen requirements, including counting inventory upon delivery, returning bad stock for credit, and working closely with the linen company to prevent over-charges. Review and understand all banquet event orders to coordinate...

  • Breakfast Cook

    3 days ago


    Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

    About Us:At Embassy Suites Boston Marlborough, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits,...


  • Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

    About UsAt Embassy Suites Boston Marlborough, we prioritize our employees' well-being and growth. Our company culture is built on the values of diversity, inclusivity, and employee development. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee satisfaction is reflected in...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time

    Room Attendant Role at Buffalo Lodging Associates We are seeking committed Room Attendants to contribute to our esteemed hotel operations. As a vital member of our housekeeping team, you will ensure that our guest accommodations are maintained to the highest standards of cleanliness and comfort. The Room Attendant is responsible for upholding the quality of...


  • Marlborough, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time

    Room Attendant Role at Buffalo Lodging Associates We are in search of committed Room Attendants to join our esteemed hotel management company. As a vital member of our team, you will ensure that our guest accommodations are maintained to the highest standards of cleanliness and comfort. The Room Attendant will be responsible for upholding the quality of our...

  • Front Desk Supervisor

    16 hours ago


    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, development, and inclusivity. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time

    Room Attendant Role at Buffalo Lodging Associates We are in search of committed Room Attendants to join our esteemed organization. Our hotel, with its extensive amenities, is strategically located to serve a diverse clientele. The Room Attendant is essential in upholding the cleanliness and orderliness of our guest accommodations, ensuring that every visitor...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time

    Room Attendant Role at Buffalo Lodging Associates We are in search of committed Room Attendants to join our esteemed establishment. This position is crucial in upholding the cleanliness and overall presentation of our guest accommodations, ensuring that every visitor enjoys a pleasant and welcoming environment. The Room Attendant will be instrumental in...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

    Job OverviewThe Front Office Manager plays a crucial role in overseeing guest services and front office operations, ensuring that exceptional service remains a top priority.Key Responsibilities:Leadership: Cultivate a collaborative and positive work environment among front office personnel and management.Staff Supervision: Manage front office, breakfast, and...