Digital Adoption and Solutions Specialist

This role is an IS position that is deeply embedded in an assigned business unit(s) to ensure the successful engagement, adoption, and usage of Microsoft (M365) solutions. This function also requires being familiar with other incumbent and non-M365 technologies in developing solutions for business units. This individual will focus on the people side of change, including changes to business processes, systems, technology, and training. You will be an integral part of project teams and work directly with stakeholders, sponsors, and project team members to drive effective change management strategies and practices. Primary assignment for this role will be to provide the above services and engagement with the President of the Virginia Farm Bureau and its direct reports and associated business areas.

• Understand business needs/challenges and develop solutions using knowledge of M365 and the incumbent technology portfolio

• Perform and lead new technology evaluations working closely with the project management office, infrastructure, application teams, and cybersecurity departments
• Work with business departments to understand legal, regulatory, and industry drivers to understand their needs and develop solutions, training and support materials that address the business unit’s specific requirements.
• Provide ongoing training for key capabilities including the creation of reuseable training material, FAQs, how-to and ‘how-should’ types of training.
• Recommend innovative solutions to business challenges and needs focusing on ROI, establishing key adoption metrics and leverage data to identify opportunities to ensure ongoing value.

This role has ownership of short term solution design (1-3 months) and execution of functional IS strategy as defined by IT leadership. Problems faced are moderate, requiring some investigation and analysis to ensure solutions meet best practices. Qualified candidates will have the ability to influence others to accept standard practices and approaches, with the ability to communicate and influence executive leadership. This role regularly interacts with executive leadership and others concerning matters of significance to the organization.

PRIMARY DUTIES

• Understand the incumbent technology portfolio in order to develop broad solutions and reuse existing technology to solve business challenges
• Conducting customer interviews to understand where technology is working and helping and where improvements are needed.
• Stay updated on emerging capabilities of M365 and technology portfolio
• Participate in regular departmental advocacy meetings
• Map key business processes and finding ways to augment and enhance business processes with technology solutions

· Work closely with department navigator on strategic projects and initiatives including coordination with the PMO.

· Provide training and guidance on technology products to ensure maximum value is realized from solutions

· Balance value-generation of solutions with their cost, reliability, and scalability to help manage sprawl.

· Conduct research and analysis to identify gaps in software adoption and usage, and work to understand, address, and mitigate these gaps.

· Create and implement roadmaps and change management plans to facilitate the introduction of new solutions to the organization including assessing the impact of the changes, identifying potential risks and obstacles, and developing strategies to mitigate them.

· Stay up-to-date on industry trends and emerging technologies related to software adoption and user experience.

· Familiar with IS standards, architecture, and cybersecurity environments in order to ensure solutions align with company standards

• All other duties as assigned by the Director of Information Systems.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• Minimum 5 years’ experience supporting M365 environments
• Microsoft O365 certifications

MINIMUM SKILL QUALIFICATIONS

• Strong analytical/strategic and problem-solving skills.
• Strong management skills with a successful track record of successful delivery.
• Strong knowledge of business and accounting processes.
• Strong oral and written communication skills.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Information Systems / Computer Science / Business or equivalent.
• 15 years of experience
• Strong knowledge in Agile and waterfall project methodologies.
• Azure experience and certifications
• Microsoft Teams and Sharepoint experience and certifications
• Experience facilitating organizational transition to the Microsoft 365 ecosystem
• Proven effective leader and coach of individuals and teams

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

VAFB supports compliance with COVID-19 protocols.