Field Service Manager

4 weeks ago


Westborough, United States LG Energy Solution Michigan, Inc. Full time
Job DescriptionJob Description

Location

Westborough, MA


Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems.  Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets.  Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades.  The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.  Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.

For more information about LGESVT, please visit www.lgensol-vt.com. 

Position Overview

You will be responsible for providing preventative and corrective maintenance services on the Battery Energy Storage Systems according to the requirements of Service Agreements in the region of your responsibility. You will be responsible for personnel management, customer satisfaction, cost control and acceptable fleet availability performance.

Primary Responsibilities

  • Manage the Field Service Engineer and Technicians to meet the obligations of each Service Agreement with respect to preventative maintenance, corrective maintenance, warranty administration, performance assurances and other services.
  • Continuously improve profitability through efficiency gains.
  • Minimize Liquidated Damages risks.
  • Meet regularly with key customers to ensure satisfaction.
  • Escalate customer issues through collaboration with other teams.
  • Engage with third party service providers as needed.
  • Collaborate with Service Engineering on training, procedures, and escalations.
  • Provide internal and external reporting on technical and financial reporting.

Key Knowledge, Skills and Abilities

Required:

  • Expert personnel management skills.
  • Good presentation creation and delivery skills
  • Fundamental knowledge of electrical test and measurement equipment.
  • Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems.
  • Ability to interface well with customers and team members in a cross-functional environment.
  • Experience with troubleshooting hardware and software.
  • Excellent written and verbal communication skills.
  • Working knowledge TCP/IP networking background, especially routing and communications protocols.
  • Experience with computer network operating systems.
  • Experience using Office tools Excel, PowerPoint, Word, Teams.

Desired (Not Required):


  • Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3.
  • Familiarity with complex controls systems, Real-Time Operating Systems.


  • Westborough, United States Qualus Full time

    Position Overview: Power your future with Qualus in our Protection and Control department as a Relay Field Technician. As Relay Field Technician is responsible for performing engineering activities in the field under the supervision of the Engineering Manager, Project Manager and/or General Manager. This includes technical and engineering support of field...


  • Westborough, United States LG Energy Solution Vertech, Inc. Full time

    LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our...


  • Westborough, United States LG Energy Solution Michigan, Inc. Full time

    Job Description Job Description Company Overview LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing...


  • Westborough, United States LG Energy Solution Michigan, Inc. Full time

    Job DescriptionJob DescriptionCompany OverviewLG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing...

  • Field Sales Trainer

    6 days ago


    Westborough, United States Victra Full time

    Are you an experienced Field Sales Trainer familiar with a wide variety of training methods and comfortable with conducting engaging training workshops, seminars, and on the floor training in a tele sales environment? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Trainer, you will show, teach, and coach...


  • Westborough, United States Eversource Full time

    1. Role and Scope of Position: This position develops and conducts Field training programs to ensure the safe and effective performance of the Gas Operations, Maintenance & Construction/Meter Service employees. This position is multi-faceted with responsibilities that include integrated planning and scheduling, execution of fieldwork activities, performance...

  • Customer Service

    2 weeks ago


    Westborough, United States BlackTree Technical Group, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeJOB PURPOSE:  To enter customer orders as well as handle customer calls and requests in an appropriate and timely mannerKEY ACCOUNTABILITIES:Enter orders based on faxes, emails and telephone callsProvide written and verbal quotes to customersRespond to customer requests for information and...


  • Westborough, United States EG America LLC Full time

    **Position Summary**: **Responsibilities**: - Managing large amounts of inbound communication in a timely manner - Research required information using available resources - Manage and resolve guest complaints - Provide guests with product and service information - Identify and escalate priority issues - Route calls to appropriate resource - Follow up on...


  • Westborough, United States EG America LLC Full time

    **Position Summary**: To provide support for the Category Manager to maximize sales growth and profitability within the category. Will include vendor and item setup and maintenance, analyzing sales data and performance and most importantly effectively communicating category initiatives to both internal and external teams and partners. Critical to have a...

  • Case Manager

    3 days ago


    Westborough, United States Spectrum Health Systems Full time

    Location: Westborough, MA - Inpatient ATS (Acute Treatment Services) Program Schedule: Tuesday-Saturday 8:00am-4:30pm with one late day (11:00am-7:30pm) OR Sunday-Thursday 8:00am-4:30pm with one late day (11:00am-7:30pm) Pay rate: $21.00-$23.00/hour Benefits: • Health, dental, vision insurance • 401k with company contribution • Tuition reimbursement...


  • Westborough, United States NexDine Full time

    NEXDINE Hospitality continues to expand nationally! With this expansion, comes an opportunity with **XEN**DELLA! **XEN**DELLA, in our family of companies, is a thought leader in the facility management space providing full-service operations to senior living, healthcare, corporate, educational institutions, and specialty business services. **Job...

  • Case Manager

    7 days ago


    Westborough, United States South Middlesex Opportu Full time

    Job DescriptionJob DescriptionSUMMARYThe FES Housing Specialist provides assistance to assigned homeless families placed in shelter units in order to help them move to safe and permanent housing as quickly as possible. Using a Housing First approach, they will provide a coordinated housing search of private market rate housing, as well as various subsidized...


  • Westborough, United States Maxphotonics Full time

    Job Descriptions:-(1) Fulfilling North American customers' order and interacting with them via phone, email or chat from the receipt of purchase order untill shipping;(2) Coordinate and communicate with the Customer Focus Team in China HQ for stock replenishment in the US local warehouse and bonded warehouse;(3) Coordinate import processes,Process order into...


  • Westborough, United States Maxphotonics Full time

    Job Descriptions:-(1) Fulfilling North American customers' order and interacting with them via phone, email or chat from the receipt of purchase order untill shipping;(2) Coordinate and communicate with the Customer Focus Team in China HQ for stock replenishment in the US local warehouse and bonded warehouse;(3) Coordinate import processes,Process order into...


  • Westborough, United States Maxphotonics Full time

    Job Descriptions:-(1) Fulfilling North American customers' order and interacting with them via phone, email or chat from the receipt of purchase order untill shipping;(2) Coordinate and communicate with the Customer Focus Team in China HQ for stock replenishment in the US local warehouse and bonded warehouse;(3) Coordinate import processes,Process order into...


  • Westborough, United States Spectris Plc Full time

    Title: Senior Marketing Manager - AMEC Location: Westborough, MA From hand-held, through to tabletop and floor standing, our analytical systems and solutions help the world's top researchers do ground-breaking work on the small things that make big things possible. We're after enquiring minds, imaginative thinkers, solution finders, and proud geeks. Those...


  • Westborough, United States Spectris Plc Full time

    Title: Senior Marketing Manager - AMEC Location: Westborough, MA From hand-held, through to tabletop and floor standing, our analytical systems and solutions help the world's top researchers do ground-breaking work on the small things that make big things possible. We're after enquiring minds, imaginative thinkers, solution finders, and proud geeks. Those...

  • Case Manager

    1 week ago


    Westborough, United States South Middlesex Opportunity Council Full time

    SUMMARY The FES Housing Specialist provides assistance to assigned homeless families placed in shelter units in order to help them move to safe and permanent housing as quickly as possible. Using a Housing First approach, they will provide a coordinated housing search of private market rate housing, as well as various subsidized housing programs. Participate...


  • Westborough, United States TEKsystems Full time

    We are hiring for a Client Service Representative to join our growing team in Westborough, Mass with a top financial services organization! What you will enjoy: + Hybrid work schedule with working in office 3x per week + First Shift - Monday - Friday 9a-6p with training Monday - Friday 8:30a-5p for the first 6 weeks + Above average market hourly...


  • Westborough, Massachusetts, United States EG America LLC Full time

    Position Summary:To provide support for the Category Manager to maximize sales growth and profitability within the category. Will include vendor and item setup and maintenance, analyzing sales data and performance and most importantly effectively communicating category initiatives to both internal and external teams and partners. Critical to have a...