Guest Service Call Center Representative

2 months ago


Westborough, United States EG America LLC Full time

**Position Summary**:
**Responsibilities**:

- Managing large amounts of inbound communication in a timely manner
- Research required information using available resources
- Manage and resolve guest complaints
- Provide guests with product and service information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up on guest calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs and produce call reports

**Minimum Education**: High school diploma/GED required

**Preferred Education**: Associate degree in a business related field preferred

**Minimum Experience**: Proficiency with PCs, Microsoft Office Suite and general intranet navigation Three years of demonstrated excellence in a customer service role

**Preferred Experience**: Previous inbound/outbound call center experience

**Soft Skills/Other**:

- Guest Service Mentality
- Data entry and typing skills
- Strong phone skills
- Problem Solving
- Ability to multi-task, set priorities and manage time effectively
- Detail-orientated
- Adaptability to different personality types
- Excellent verbal and written communication skills
- Must be available to work nights, holidays, and weekends



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