IT Support Intern

3 weeks ago

Tyrone, United States MAG Industries LTD Full time
Job DescriptionJob Description

MAG Industries is a fast-growing, family-run wholesale business that was started in the summer of 2020. MAG sells to thousands of smoke shops, head shops, and convenience stores across the country. MAG operates out of its warehouse in Tyrone, PA.

The IT Support Intern will provide fast and effective tech support to MAG Industries employees. The IT Support Intern will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.

Location:

  • Tyrone, PA (On-site)

Hours:

  • Monday-Friday, 8am-4:30pm

Report to:

  • Director of Technology

Duties/Responsibilities:

  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Maintain ongoing inventory of existing and new equipment.
  • Install and configure hardware (Computers, monitors, desk phones, cell phones, etc.) for new hires and employee transfers.
  • Provide support, including procedural documentation and relevant reports.
  • Set up new user accounts and profiles and solve password issues.
  • Test and evaluate new and existing technology.
  • Review open issues daily.
  • Ensure all the required information is gathered and available prior to escalating an issue.
  • Establish effective lines of communication with other MAG Industries teams and management.
  • Troubleshooting technical issues

The duties and responsibilities listed are not intended to be exclusive of other duties or responsibilities that may be associated with the job, or that management deems necessary and/or may add over time.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Ability to maintain confidential and sensitive information.
  • Organized with attention to detail.
  • Experience analyzing and accurately solving technical issues.
  • Demonstrated ability to effectively interface with cross-functional teams.
  • Ability to work well in a team environment.
  • Ability to be self-guided and self-motivated in daily work.
  • Proficient with Microsoft Office Suite or related software.

Requirements:

  • Currently pursuing a degree in IT, Computer Science, or a related field
  • Good understanding of computer hardware, and software
  • Excellent problem-solving and communication skills
  • Ability to work well in a team environment
  • Eagerness to learn and adapt to new technologies

Benefits:

  • Hands-on experience in a dynamic and collaborative work environment
  • Opportunity to work with cutting-edge technologies and industry professionals
  • Mentorship and guidance from experienced IT professionals
  • Potential for future employment opportunities based on performance
  • Gain valuable experience in software validation and testing

MAG Industries is an equal opportunity employer, committed to the principle of equal employment opportunity for all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications. MAG Industries does not tolerate discrimination or harassment based on any characteristic or category protected by law and encourages qualified applicants of any age, gender, race, sexual orientation, marital status, veteran status, etc. Accommodations are available for applicants with disabilities.

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