![Technical and Project](https://media.trabajo.org/img/noimg.jpg)
Support Associate Level II
2 months ago
JOB SUMMARY:
The Support Associate Level II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.
ESSENTIAL FUNCTIONS:
The Support Associate Level II shall perform all duties required by the Support Associate Level I as well as, but not limited to, the following:
• Interfaces with Passport applicants at Agency/Center information and will-call counters. At the Information station, ensure appointment is scheduled; reviews Passport applications, photographs, identification and supporting documentation for completeness prior to adjudication.
- Ensures the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copies customer identification. At the will call station, distributes passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up.
• Performs data entry.
• Operates various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail.
• Reviews passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport.
• Processes refund/reimbursement requests.
• Generate a credit card payment from the applicant and distributing completed batches to the cashier’s office.
- Verifies all completed transactions and runs designated reports.
- Troubleshoots information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process.
- Box and archive files for storage purposes.
- Updates Passport application information from the computer system.
• Serves as customer interface in providing Passport information to customers (general public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors).
• Assists with acceptance agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assists CSM in maintaining and cataloging electronic records of passport acceptance facilities
• Prepares application for issuance of a non-receipt of a Passport and corrections of the issued Passport.
• Contacts applicants to request necessary documents.
• Returns applicant’s personal documentation.
• Resolves undeliverable mail items by contacting the customer and appropriately document all actions taken in a SharePoint application
• Communicates with the cashier’s office and coordination with Passport Specialist assigned to special task of re-issuance of applications.
• Per the guidance of DOS Passport Specialists, generates correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
EDUCATION AND EXPERIENCE:
High School (HS) diploma or GED
Three (3) years of general office experience
Two (2) years of experience utilizing a variety of office software, specifically: Microsoft Office (Word, Power Point, Excel, and Outlook).
KNOWLEDGE/SKILLS/ABILITIES:
- Must meet all qualifications requirements of the Support Associate Level I
- Ability to effectively and politely interface with the public
- Good data entry skills
- Good filing and file retrieval skills
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate. The safe use of TAPE equipment, as well as safe practices while on TAPE property, is essential.
DISABILITY SPECIFICATIONS:
TAPE will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
EOE, Including Disability/Vets
We have other current jobs related to this field that you can find below
-
Customer Support Associate II
4 weeks ago
Houston, United States The Common Market Full timeThe Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local products accessible to communities and the...
-
Customer Support Associate II
1 month ago
Houston, United States The Common Market Full timeJob DescriptionJob DescriptionThe Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local products...
-
Customer Support Associate II
6 days ago
Houston, United States The Common Market Full timeJob DescriptionJob DescriptionThe Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local products...
-
The Common Market: Customer Support Associate II
4 weeks ago
Houston, United States Morfyus Full timeThe Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local products accessible to communities and the...
-
Desktop Support Technician II
4 weeks ago
Houston, United States Strategic Systems Full timeJob DescriptionJob DescriptionJob Title: Desktop Support Technician II Location: 16415 Jacintoport Boulevard Houston TX 77015Duration: 3 Months contract to hire Shift timings: M-F 8 am-5 PMPay rate: $23/hr on w2 Job Descriptionconversion $23 Candidate must be able to accept conversion Rate $23 Deskside Support Role / Tech 2 role Background, Drug, and...
-
Phased Array Level II Technician
3 months ago
Houston, United States ECS Integrity Full timeJob DescriptionJob DescriptionSalary: Position Summary:This is a full-time, on-site PAUT LVL II technician role located in Houston, TX. The PAUT LVL II technician will be responsible for conducting performance testing and evaluations of piping and equipment using phased array ultrasonic testing (PAUT) techniques. The technician will also be responsible for...
-
Customer Support Coordinator II
1 month ago
Houston, United States USA Sports Inc. Full timeJob DescriptionJob DescriptionJob Title: Customer Support Coordinator IICompany: USA Sports, Inc. / Troy Barbell & Fitness Location: HoustonJob Type: Full-timeWe are seeking a detail-oriented and highly organized Customer Support Coordinator II to support our team in the fitness industry. The Customer Support Coordinator II will play a crucial role in...
-
Technical Support Specialist
3 months ago
Houston, United States Safe Fleet Full timeAbout The Position Meet the Smart Safety CompanyAt Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems. Our core...
-
Level II CR/DR Technician
3 months ago
Houston, United States ECS Integrity Full timeJob DescriptionJob DescriptionSalary: Position Summary:The Level II Technician is responsible for performing various methods of NDT/NDE in the methods they are certified, detailing examination findings in report format, and interfacing with the customer representative(s). Emphasis is placed on quality of the work product and the efficiency of work...
-
Resolution Support Analyst II
6 hours ago
Houston, United States FORVIS Full timeDescription & Requirements As a Resolution - Support Analyst II, you will provide enterprise-level assistance to our end users remotely. This role provides support and incident management for a variety of IT related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and software related...
-
IT Support Desk Technician II
4 weeks ago
Houston, United States Members Choice Credit Union Full timeJOB DESCRIPTION The IT Support Desk Technician II’s primary responsibility includes providing top-tier technical support and resolving issues for our staff and Executive team. This role involves a variety of support methods such as email, remote access tools, internal tickets, phone calls, electronic messaging platforms, and direct in-person assistance....
-
Accounting Associate II
6 days ago
Houston, United States RemX Full time $19 - $20Job DescriptionJob DescriptionRemX is seeking a Accounting Associate II for a company in the Houston, TX area!**90% Remote - Position could be temp to hire**Essential Duties/Responsibilities:Scanning Invoices AP CodingProcessing Vendor Invoices in SAPResearching and resolving problematic invoices in a centralized, high-volume fast paced Accounts...
-
Consulting Associate, Anthropology
3 months ago
Houston, United States ERM Full timeERM is seeking an entry level Consulting Associate, Anthropology for an immediate opening to work on various projects throughout the United States with a focus on Projects in Texas and Louisiana. Working with an experienced Archaeologist, the successful candidate will conduct Phase I, II, and III archaeological fieldwork and office-based activities,...
-
Physician - Neonatologist - Level II NICU
1 month ago
Houston, United States Texas Children's Hospital Full timeFull/Part Time: Full time Location: Houston, TX, US Department: Community Initiatives Admin Shift: 8a - 5p Job ID: 411851 We are searching for a Neonatologist — someone who works well in a fast-paced setting.In this position, you'll provide comprehensive care for infants of all gestational ages with mild to critical illnesses or requiring sustained life...
-
IT Desktop Support Technician II
4 weeks ago
Houston, United States VC5 Consulting Full timeIT Desktop Support Technician IIPosition Summary: The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position is...
-
IT Desktop Support Technician II
1 month ago
Houston, United States VC5 Consulting Full timeIT Desktop Support Technician II Position Summary: The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position...
-
Residential Maintenance
4 weeks ago
Houston, United States Eagle's Trace by Erickson Senior Living Full timeLocation:Eagle's Trace by Erickson Senior LivingEagle’s Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11...
-
Residential Maintenance
4 weeks ago
Houston, United States Eagle's Trace by Erickson Senior Living Full timeLocation:Eagle's Trace by Erickson Senior LivingEagle’s Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11...
-
Residential Maintenance
4 weeks ago
Houston, United States Eagle's Trace by Erickson Senior Living Full timeLocation:Eagle's Trace by Erickson Senior LivingEagle’s Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11...
-
Residential Maintenance
4 weeks ago
Houston, United States Eagle's Trace by Erickson Senior Living Full timeLocation:Eagle's Trace by Erickson Senior LivingEagle’s Trace is a beautiful 70-acre continuing care retirement community located just minutes from the metroplex in West Houston, Texas. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11...