Current jobs related to Contact Center Banking Service Representative - Santa Ana - Orange County's Credit Union
-
Contact Center Service Representative
2 weeks ago
Santa Ana, United States O. C. Credit Union Full timeMust be willing and able to commute to Santa Ana, CA.Working remotely may be granted after completing training and demonstrating six months of successful performance.Requiring availability for opening and closing shifts; Monday Friday ranging between 8:00am 7:00pm and two Saturdays per month 8:30am 2:30pm. Workplace Excellence. Through our associates'...
-
Contact Center Service Representative
2 weeks ago
Santa Ana, United States O. C. Credit Union Full timeMust be willing and able to commute to Santa Ana, CA.Working remotely may be granted after completing training and demonstrating six months of successful performance.Requiring availability for opening and closing shifts; Monday – Friday ranging between 8:00am – 7:00pm and two Saturdays per month 8:30am – 2:30pm. Workplace Excellence. Through our...
-
Patient Service Representative
3 months ago
Santa Clara, United States Skinmds Full time**Patient Service Representative (Contact Center)** Santa Clara, California Minimum Experience **Entry-level** About Berman Skin Institute Berman Skin Institute (BSI) is a group of dermatology and cosmetic surgery centers with ten medical practice locations across Northern California (including Los Altos, Fremont, San Francisco, Walnut Creek, Pleasanton,...
-
Customer Service Representative
3 weeks ago
Santa Barbara, California, United States Johnson Service Group Full timeJob OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Perform routine banking transactions and work directly with...
-
Banking Customer Service Specialist
3 weeks ago
Santa Ana, California, United States Orange County's Credit Union Full timeJob OverviewLocation Requirement: Must be willing and able to commute.Remote Work: May be considered after successful completion of training and demonstrating six months of satisfactory performance.Availability: Required for both opening and closing shifts; Monday – Friday between 8am – 7:00pm and two Saturdays per month from 9am – 2:00pm.Commitment to...
-
Retail Banking Representative
3 weeks ago
Santa Barbara, California, United States Johnson Service Group Full timeJob OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service, handling banking transactions, and promoting our products and services.Key ResponsibilitiesCustomer Service:...
-
Customer Service
1 week ago
Santa Barbara, United States Johnson Service Group (IL) Full timeJohnson Service Group (JSG) is seeking a Customer Service Representative for a Retail Bank in Santa Barbara, CA. Monday- Friday- On. Site Hourly: $20.00 per hour In this role, you will independently perform basic to moderately complex banking transac Customer Service, Banking, Service, Transaction, Staffing, Customer, Retail
-
Call Center Representative
1 month ago
Santa Ana, United States Angela Scribe Full timeJob DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Summary: We are seeking a dedicated and customer-oriented Call Center Representative to join our team. In this role, you will be responsible for handling incoming and outgoing customer calls, providing exceptional customer service, and addressing a wide range of inquiries. You will be the...
-
Bank Sales Representative
4 days ago
Santa Monica, California, United States First Citizens Bank Full timeOverviewWe are seeking a highly motivated and customer-focused individual to join our branch team as a Sales and Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and facilitating customer awareness and education of bank capabilities, tools, and resources.Key...
-
Banking Customer Service Specialist
3 weeks ago
Santa Barbara, California, United States Johnson Service Group Full timeJob OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Perform routine banking transactions and work directly with...
-
Call Center Customer Service Representative
3 months ago
Santa Ana, United States UHSM Unite Health Share Ministries Full timeJob DescriptionJob DescriptionUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and...
-
Call Center Customer Service Representative
1 month ago
Santa Ana, United States Unite Health Share Ministries Full timeUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our...
-
Bank Sales Representative
6 days ago
Rancho Santa Margarita, California, United States First Citizens Bank Full timeOverviewWe are seeking a highly skilled and customer-focused individual to join our branch team as a Sales and Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and facilitating customer awareness and education of bank capabilities, tools, and resources.Key...
-
Bilingual Customer Service Representative
4 weeks ago
Santa Ana, United States Valyrian Consultants Inc Full timeJob DescriptionJob DescriptionOur company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater Orange County area.The position entails being the primary customer support for our contact-center. Success in this position requires that the Bilingual Customer Service Representative is able to work...
-
Banking Customer Service Representative
1 week ago
Santa Maria, United States Your SmartSource Full timeCompany Profile: Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community. We take pride in our staff and provide a working environment that promotes professional and personal growth. Community Bank of Santa Maria...
-
Banking Customer Service Representative
4 days ago
Santa Maria, United States Your SmartSource Full timeCompany Profile: Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community. We take pride in our staff and provide a working environment that promotes professional and personal growth. Community Bank of Santa Maria...
-
Customer Service Representative
3 weeks ago
Santa Ana, United States RAM Solutions Inc Full timeCustomer Service Representative - Costa Rica Location: Santa Ana, Costa Rica (Forum II) Salary: ₡672,000 plus bonuses Work Schedule: 7:00am to 4:00pm // 8:00am to 5:00pm (subject to daylight saving time) Position Type: On-siteJob Summary: At RAMSolutions we are seeking dynamic and dedicated Bilingual Customer Service Representatives. In this role, you will...
-
Bank Sales Representative
2 weeks ago
Santa Monica, California, United States First Citizens Bank Full timeOverviewWe are seeking a highly skilled and customer-focused individual to join our branch team as a Sales and Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and facilitating customer awareness and education of our bank's capabilities, tools, and resources.Key...
-
Customer Service Representative
5 days ago
Santa Barbara, California, United States Johnson Service Group (IL) Full timeJohnson Service Group (JSG) is seeking a skilled Customer Service Representative to join their team in a Retail Bank setting in Santa Barbara, CA. **Job Summary:** As a Customer Service Representative, you will be responsible for providing exceptional customer service to bank customers. **Responsibilities:** * Provide customer service to bank customers...
-
Banking Customer Service Representative
6 hours ago
Santa Maria, California, United States Your SmartSource Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will provide exceptional phone support to our customers, troubleshooting issues and finding effective solutions.Key ResponsibilitiesProvide timely and accurate support to customers via phone, resolving...
Contact Center Banking Service Representative
4 months ago
Working remotely may be granted after completing training and demonstrating six months of successful performance.
Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Award for highest associate satisfaction in the workplace We're pleased to say we're a premier financial service provider with over 85 years of experience serving 123,000+ members. Orange County's Credit Union is currently $2+ billion in assets & growing. Our mantra is: Putting People First: Connect, Discover, Deliver & Wow If you desire to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
ESSENTIAL FUNCTIONS:
Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues.
Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services.
Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, department, branch, and credit union goals and the organization's strategic plan.
Requiring availability for opening and closing shifts; Monday – Friday ranging between 8am – 7:00pm and two Saturdays per month 9am – 2:00pm.
QUALIFICATIONS:
- At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred.
- Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner
- Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone
- Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet
- Accurately performs mathematical calculations
- Spanish-bilingual preferred
Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's Call Center Representative job levels with their corresponding hourly pay ranges:
Call Center Rep. I: $20.00 (Requires recent call center experience in any industry)
Call Center Rep. II: $21.00 (Requires recent banking or experience within financial industry)
Call Center Rep. III: $22.00 (Requires call center banking AND consumer lending experience)
Generous benefits include:
- Effective from day one of employment Anthem Vivity HMO & Delta Care USA Dental – OCCU covers 100% of the associates' monthly premium
- Life insurance at no cost to associates
- 401(k) – OCCU automatically contributes 3% of the associate's earnings PLUS matches up to 5% of the associate's contribution (dollar for dollar)
- Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure
- Sick hours – 7 days per year and rolls over year to year
- Paid Holidays
- Annual performance merit increases
- Professional and personal development programs, including educational grants up to $2k per year and step progression opportunities
- Annual discretionary bonus
- Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service