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Front Desk Receptionist

2 months ago

Asheville, United States Asheville Dental Associates Full time
Job DescriptionJob DescriptionDescription:

Join our vibrant team at Asheville Dental Associates as the Business Office Administrator Be the friendly face that welcomes patients, the helpful voice on the phone, and the organized mind behind our efficient office operations. Enjoy a fulfilling role where every day brings new opportunities to make a difference in our patients' experiences.


Essential Duties:

  • First Point of Contact:
    • Greet patients with a warm smile and assist them with their needs.
    • Answer phone calls with enthusiasm, addressing patient requests and concerns promptly and cheerfully.
    • Triage decisions, issues, complaints, and requests, forwarding to the Practice Manager when necessary.


  • Patient Engagement:
    • Discuss treatment plans, insurance coverage, and patient balances in an easy-to-understand manner.
    • Accurately determine co-pays, deductibles, and other expenses before appointments and document them in patient notes.
    • Accept and record payments made in person, via mail, and over the phone.


  • Scheduling & Coordination:
    • Present payment options to patients and make arrangements according to our practice’s protocols.
    • Monitor the daily schedule and book appointments, balancing production and capacity needs.
    • Manage the Doctor and hygiene schedules to optimize appointment utilization.
    • Ensure all hygiene patients are scheduled for follow-up appointments before they leave.


  • Patient Care Follow-up:
    • Work on continuing care and overdue treatment lists, and contact patients with pre-authorized treatment plans.
    • Schedule patients promptly once pre-authorization is received from insurance.


  • Administrative Tasks:
    • Ensure all necessary radiographs, lab cases, paperwork, and other information are updated and complete before patient appointments.
    • Verify receipt of medical clearances if needed before appointments.
    • Send requested records from patients and update their files.
    • Check in lab cases and document appointments with relevant information.
    • Assist the Team Lead with other administrative assignments as needed.
    • Perform any other duties as assigned.


Knowledge/Skills/Abilities:

  • Strong computer skills, including Microsoft Office and Teams.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills for fostering positive working relationships.
  • Outstanding customer service and leadership abilities.
  • Denticon software, preferred.


Benefits:

  • Medical, Dental, Vision
  • 401(k)
  • Holiday and PTO pay
  • Life Insurance


Schedule:

  • Monday through Thursday 7:30 a.m. to 4:00 p.m. and Friday 8:00 a.m. to 1:00 p.m.


Join Asheville Dental Associates and become a vital part of a team dedicated to providing exceptional dental care with a smile


Requirements: