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Plumbing Service Manager
2 months ago
San Mateo, CA
Do you want to join the best Plumbing company in the Bay Area? We're looking for an Experienced Service Manager who is dedicated to providing great customer service. We want someone who loves treating customers the right way and is excited to be our next Service Manager.
We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and facilitate training technicians, and successfully lead a great group of employees.
What We Offer:
- Competitive salary correspondent with experience
- 100% Medical, Vision, and Dental Benefits to you AND your dependents
- Company funded 401k
- PTO and Paid Holidays
- Weekly Pay every Thursday
- Continuous training and development
- Company provided phone and tablet
- Company provided tools, equipment, and work truck
- Effectively hire, coach and train technicians to maximize sales and customer service opportunities
- Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
- Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
- Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
- Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
- Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
- Verify inventory and that trucks have been restocked
- Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
- Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
- Minimum of 3 years proven management experience in a customer focused industry
- A history of demonstrating excellence in team development, sales/operations, and customer service
- Strong organizational skills with close attention to detail; ability to multitask and prioritize
- Ability to lead a technical team by providing leadership and mentorship
- Excellent interpersonal and communication skills
- Good understanding of inventory management and logistics
- Team player with a positive attitude
- Must have a valid driver’s license, clean driving record
If you are looking for an opportunity to grow yourself & contribute to company growth - consider working for our team today. Apply NOW
Caccia Plumbing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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