Fulfillment Operations Supervisor

4 weeks ago

Atlanta, United States Weezie Full time
Job DescriptionJob Description

Weezie is seeking an Operations Supervisor to join our growing team. As Supervisor, you will play a leadership role in overseeing the day-to-day performance of fulfillment center operations in Austell, GA where we satisfy customer orders in-house with our quality-minded fulfillment team and best-in-class customization capabilities. You will supervise a team that is responsible for all order fulfillment activities including order and inventory management, picking, embroidery/customization, shipping, and quality control. 

We value candidates with diverse backgrounds - even those without traditional warehouse operations experience - so if you are passionate about achieving results through process optimization and collaboration, and have strong leadership skills, we encourage you to apply 

What you’ll do:

  • Oversee and manage the fulfillment of outbound orders (primarily eCommerce).
  • Create daily and weekly staffing and production plans, and manage process execution to achieve on-time fulfillment while upholding high standards for quality, efficiency, and safety. 
  • Lead a capable team of fulfillment specialists and embroidery machine operators, providing guidance, training, and consistent performance feedback to enhance individual and team performance.
  • Observe operational processes and analyze KPIs to inform output, efficiency, cost, and quality improvements.
  • Implement process changes and document best practices. 
  • Apply a solution-oriented and adaptable approach to solve problems, drive quarterly projects, and enhance the operation’s scale and capability. 
  • Collaborate with colleagues across cross-functional teams (such as CX, Product Development, Brand Marketing, and Operations) to satisfy exceptional requests, deliver new capabilities, drive efficiencies, and deliver a “wow” customer experience.

Who you are:

  • You have a 4-year degree and/or 2-3 years of experience in distribution operations, logistics, or managing a team of people.
  • You are a natural leader with a can-do attitude and a desire to learn. 
  • You possess strong interpersonal and communication skills.
  • You are an analytical and process-oriented problem-solver, and are comfortable interpreting quantitative data and using Excel.
  • You follow through and your high standards, organization, and attention to detail ensure that nothing slips through the cracks.
  • You are open minded and comfortable navigating change and proposing solutions.
  • You are eager to roll up your sleeves and do what it takes to get the job done, with a bias towards action and a willingness to find creative solutions. 
  • You love a good challenge and your passion for delivering exceptional service aligns with Weezie's determination to deliver a “wow” customer experience.

What you can expect:

  • You will work in person at our fulfillment center in Austell, GA. This position does require a candidate based in or near Atlanta, GA and does not offer relocation.
  • Peak season performance incentives and overtime opportunities.
  • Attractive PTO & Personal Day policies + 10 paid company holidays.
  • Medical, Dental & Vision insurance.
  • 401(k) Plan.
  • Paid Parental Leave.
  • Generous Weezie product gift upon hire & discounts for yourself, friends & family.
  • Anniversary gifts, including a 5 week paid sabbatical after 5 years of service.
  • A team that works hard but knows how to #enjoythestay.

Weezie is an Equal Opportunity Employer that participates in E-Verify. Offers of employment are conditioned upon successfully passing a background screening.

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