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General Manager, Fulfillment

4 months ago

Atlanta GA, United States Stord Full time

Stord's mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. We've pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading businesses need in a unified offering.
With Cloud Supply Chain, Stord is enabling companies to compete and grow with world-class logistics - including warehousing, freight and fulfillment - in a single, integrated platform that's available exactly when and where they need it. Hundreds of B2B and B2C companies like Body Armor, Advanced AutoParts and Dollar General use Stord to make their supply chains perform with the speed, flexibility and ease of the cloud.
Our rapidly growing team is headquartered in the heart of Atlanta's vibrant tech community and is led by former operators from Amazon, XPO, Ryder, Coyote, Convoy, and Manhattan Associates. Stord is backed by over $325M in funding from Kleiner Perkins, BOND, Founders Fund, D1 Capital, Salesforce Ventures, Susa Ventures, Lux Capital, Lineage Logistics, and Franklin Templeton Investments at a unicorn valuation of over $1.Come help us help businesses out-deliver their competition with Cloud Supply Chain.
About the General Manager, Fulfillment:
The General Manager, Fulfillment requires a deep operations knowledge, a commitment to continuous improvement, and demonstrated customer obsession. The leader is accountable for all activities across multiple fulfillment center operations. The GM will lead a team of site leaders, exempt operations management, non-exempt associates, and other teams as assigned. This is a senior-level management position that is fully accountable for the service and P&L results of the Area of Responsibility (AOR).
It is preferred the role is within a commutable distance of an active Stord Fulfillment Center
Relocation is available for this role.

Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
Partner with Talent Acquisition on recruiting and strategic labor planning efforts
Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.

Bachelor's degree in engineering, Supply Chain, Operations Management, or a related field
~8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
~ Experience with Lean and Six Sigma methodologies
~ Experience developing and owning P&L across multiple fulfillment/distribution centers.
~ Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
~ Excellent verbal and written communication skills, including experience presenting to executives on operational performance.


Creative Problem Solving and Entrepreneurial Thinking
Community Involvement and Volunteer Opportunities
Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More
Medical, Dental, and Vision Insurance
~ Life and Disability Insurance
~ Health Savings Account (HSA) option
~ Employee Assistance Program (EAP) - Mental Health Resources
~ Paid holidays
~ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.