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Customer Service/Inside Sales

2 months ago


Hamburg, United States Hamburg Overhead Door Inc Full time
Job DescriptionJob DescriptionJob Title: Inside Sales Customer Service Representative - HamburgCompany Name: Hamburg Overhead Door, Inc.Location: Hamburg, NY
Hamburg Overhead Door is Western New York's largest Garage Door Company.
Are you a dynamic and results-driven individual with a passion for customer service and aproven track record in sales? We are seeking a highly motivated Inside Sales Customer ServiceRepresentative to join our team at Hamburg Overhead Door, Inc. As an integral part of our salesand customer service department, you will play a crucial role in fostering positive customerrelationships while driving revenue growth through strategic sales initiatives.
Benefits:Hamburg Overhead Door is committed to offering its employees a comprehensive benefitspackage along with a great working environment. Below, you will find the exciting benefits thatwe are proud to offer. Competitive salary of $21 per hour. Comprehensive health, dental and vision insurance with an opt-out credit available. 401K with a great employer match and vesting opportunity. Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered. Paid time off. Paid Holidays after 90 days. Professional development opportunities. Friendly and collaborative work environment.
If you are a goal-oriented individual with a passion for sales and customer service, we invite youto apply for this exciting opportunity at Hamburg Overhead Door, Inc. Join us in deliveringexceptional service and driving sales growth.
Responsibilities: Customer Engagement: Interact with customers via phone, email, and in person toprovide exceptional service and address inquiries promptly. Sales Generation: Proactively identify and pursue sales opportunities by promoting ourproducts/services, upselling, and cross-selling to maximize revenue. (Not cold calling) Relationship Building: Cultivate and maintain strong relationships with existingcustomers to ensure customer satisfaction and loyalty. Product Knowledge: Develop a deep understanding of our products/services toeffectively communicate their features and benefits to customers. Problem Resolution: Address customer concerns and issues in a timely and effectivemanner, collaborating with other departments as needed to ensure a positiveresolution. Record Keeping: Maintain accurate and up-to-date customer records, sales activities,and other relevant information in our CRM system. Type up sales estimates, service/installation work orders Show garage doors to customers in our showroom and use product and manufacturerknowledge to match customer with product best suited for them Accurately process customer transactions such as orders, quotes or returns Educate customers about terminology, features and benefits of products in order toimprove product related sales and customer satisfaction Work in a team environment to take care of our customers Pull small parts from our warehouse for our walk in customers Maintain proficiency in using personal computer, data entry terminal and othercommon office equipment and software Follow company policies and procedures Perform other duties as assigned
Education and Experience Requirements: High School Diploma required; Bachelor’s degree preferred. Proven Customer Service Experience Required: Minimum of 1 year experience in customer service required Sales Experience Preferred: 1 year experience in inside sales, with ademonstrable track record of meeting and exceeding sales targets preferred. Tech-Savvy: Proficient in using CRM software and other sales tools to streamlineprocesses and enhance productivity. Must be proficient in Microsoft Office Suite (Excel,Word, Power Point and Outlook).
Skills: Customer-Centric: Strong customer service orientation with the ability to build rapportand establish positive relationships. Communication Skills: Excellent verbal and written communication skills, with the abilityto articulate product features and benefits persuasively. Team Player: Collaborative mindset with the ability to work seamlessly within a teamenvironment. Adaptability: Ability to thrive in a fast-paced environment, adapt to changes, andrespond positively to challenges. Ability to prioritize Ability to multitask Ability to operate multiple line phone system Strong organizational skills Attention to detail
Schedule: Monday-Friday 8 a.m. to 5 p.m. and some Saturday’s 9 a.m-12 p.m.Work at local trade shows.

Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applicationsfrom candidates of all backgrounds and experiences.

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