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Entry Level Customer Service Agent

2 months ago


Washington, United States Percepta House Full time $46,500 - $53,500
Job DescriptionJob Description

Job Title: Entry-Level Customer Service Agent

Location: Washington, DC

Job Type: Full-Time


Job Overview:
We are seeking a motivated and customer-focused Entry-Level Customer Service Agent to join our team. This role is ideal for individuals who are passionate about helping others and eager to start a career in customer service. As a Customer Service Agent, you will be the first point of contact for our customers, providing assistance and ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Escalate complex issues to senior team members or relevant departments when necessary.
  • Maintain accurate records of customer interactions and transactions in the customer service database.
  • Provide feedback and suggestions to improve the customer experience.
  • Meet or exceed individual performance goals, including customer satisfaction, response time, and resolution rates.
  • Participate in training sessions and team meetings to stay updated on company policies, products, and services.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to think on your feet.
  • Positive attitude and a strong desire to help customers.
  • Ability to work well in a team environment.
  • Basic computer skills, including familiarity with Microsoft Office and customer service software.


Job Posted by ApplicantPro