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Entry Level Customer Service Agent
2 months ago
Job Title: Entry-Level Customer Service Agent
Location: Washington, DC
Job Type: Full-Time
Job Overview:
We are seeking a motivated and customer-focused Entry-Level Customer Service Agent to join our team. This role is ideal for individuals who are passionate about helping others and eager to start a career in customer service. As a Customer Service Agent, you will be the first point of contact for our customers, providing assistance and ensuring their satisfaction with our products and services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Escalate complex issues to senior team members or relevant departments when necessary.
- Maintain accurate records of customer interactions and transactions in the customer service database.
- Provide feedback and suggestions to improve the customer experience.
- Meet or exceed individual performance goals, including customer satisfaction, response time, and resolution rates.
- Participate in training sessions and team meetings to stay updated on company policies, products, and services.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to think on your feet.
- Positive attitude and a strong desire to help customers.
- Ability to work well in a team environment.
- Basic computer skills, including familiarity with Microsoft Office and customer service software.
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