Customer/Technical Support Representative

2 months ago

Jacksonville, United States Vector Security, Inc. Full time
Job DescriptionJob Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day If this is how you like to work, we’d like to invite you to join our team as an Operations Coordinator

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location: Jacksonville, FL

Summary:

The Customer Service Representative/Operations Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must.

What You'll Do:

  • Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime
  • Utilize software for selecting appropriate technician and documenting any travel required
  • Ensure necessary parts are available in order to maintain appropriate service levels
  • Manage technician schedules throughout the day
  • Provide excellent customer service and resolve issues that may arise
  • Engage with customer via phone and determine what equipment issue may exist and most appropriate resolution by utilizing technical expertise and sound judgement to ensure the highest level of customer satisfaction.

What You'll Need:

  • Minimum of 2-years office setting customer service experience.
  • Superior verbal and written communication skills.
  • Excellent customer service skills required.
  • Minimum 2 years Tier 1 Tech Support experience
  • Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
  • Must be able to navigate within multiple systems while speaking with customers.
  • Superior organizational skills, with a high degree of detail.
  • Ability to work in a fast-paced environment.
  • Ability to interact in a professional and courteous manner with people at all levels.

Preferred:

Industry Experience

What You’ll Get:

We offer a “Total Rewards” package including:

  • Competitive compensation with incentive eligibility.
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideals, we'd love to hear from you

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

  • Customer Technical Support Representative

    2 weeks ago

    Jacksonville, United States IQ Fiber Full time

    The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our...

  • Customer Technical Support Representative

    3 months ago

    Jacksonville, United States IQ Fiber Full time

    Job DescriptionJob DescriptionThe Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable.  IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.  As part of the rapidly growing IQ Fiber team, your...

  • Technical Field Support

    3 weeks ago

    Jacksonville, United States UpTime Solutions - Wireless Condition Monitoring Full time

    Ready to Make Your Mark?If you’re a tech-savvy professional with a passion for solving problems on the frontlines, we want to hear from you! Apply now to join a company where your skills and dedication will be truly valued.This is an on-site position in Uptime’s Jacksonville office with travel to customer sites.As a Technical Field Support Specialist,...

  • Technical Field Support

    4 weeks ago

    Jacksonville, United States UpTime Solutions - Wireless Condition Monitoring Full time

    Ready to Make Your Mark?If you’re a tech-savvy professional with a passion for solving problems on the frontlines, we want to hear from you! Apply now to join a company where your skills and dedication will be truly valued.This is an on-site position in Uptime’s Jacksonville office with travel to customer sites.As a Technical Field Support Specialist,...

  • Technical Sales Representative

    1 month ago

    Jacksonville, United States Five Star Products, Inc. Full time

    Job DescriptionJob DescriptionPosition: Territory Sales Representative – SoutheastDepartment: SalesPosition PurposeThe Technical Sales Representative will cultivate relationships and sell goods and services in an assigned geography or market. The TSR will network with engineers, owners and contractors to ascertain needs and provide solutions that drive...

  • Technical Service Representative

    1 week ago

    Jacksonville, Florida, United States SS&C Technologies Full time

    SS&C Technologies is a global leader in the financial services and technology sectors, delivering innovative solutions to clients worldwide. As a Client Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional technical support and services.Job SummaryWe are seeking a highly skilled and motivated...

  • Bilingual Customer Support Representative

    2 weeks ago

    Jacksonville, Florida, United States TOTE Maritime Full time

    Bilingual Customer Support RepresentativeJob Category: Customer SupportCompany: TOTE Maritime Puerto RicoPosition OverviewFacilitate communication for all client interactionsCreate customized reports for clienteleCollaborate with multiple departmentsEffectively address and resolve client concernsQualificationsFluency in English and Spanish is...

  • Customer Service Representative

    3 days ago

    Jacksonville, Florida, United States MiCo2 Group, LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our team at MiCo2 Group, LLC. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide detailed...

  • Technical Support Agent

    2 months ago

    Jacksonville, United States Greenshades Software Full time

    Job DescriptionJob DescriptionCall Center Hours are: 8 AM ET - 8 PM ETMonday - FridayPosition OverviewAs a Technical Support Agent at Greenshades Software, you will be a key player in ensuring the satisfaction of our valued clients. Your primary responsibility will be to provide exemplary customer support via email, phone, and live chat. You will work...

  • Technical Support Analyst

    2 weeks ago

    Jacksonville, Florida, United States Capital Staffing Solutions, Inc. Full time

    Job Title: Technical Support AnalystCompany: Capital Staffing Solutions, Inc.Position Overview: The Technical Support Analyst works closely with various business units to ensure that hardware and software requisitions are processed, set up, scheduled, and deployed in accordance with established guidelines. This role encompasses the identification and...

  • Product Support Representative I

    4 weeks ago

    Jacksonville, United States FIS - Fidelity Information Services Full time

    We are looking for a person interested in Finance and Customer support to provide customer care to our ALM software called Banc. Ware. This position is ideal for someone who enjoys Asset-Liability Management and is interested in Fintech. You will hel Support Analyst, Support, Finance, Representative, Technical Support, Information Technology

  • Client Support Representative

    3 months ago

    Jacksonville, United States SS&C Technologies Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Customer Support Representative

    2 months ago

    Jacksonville, United States Cass Information Systems Full time

    ** Customer Support Representative - Part-Time** **Job Category****:** Administrative/Support **Requisition Number****:** CUSTO001327 Showing 1 location **Job Details** **Description** The Customer Support Representative is responsible for handling incoming client and vendor account questions for either a dedicated assigned set of clients or any current...

  • Technical Sales Representative

    4 weeks ago

    Jacksonville, United States Resolute Industrial, LLC Full time

    Job DescriptionJob DescriptionJob Title: Technical Sales Representative – HVACAbout Mobile Air & Power RentalsMobile Air provides temporary cooling, heating, dehumidification, and power solutions. Offering rental equipment such as portable air conditioners, cooling towers, chillers, heaters, dehumidifiers, generators, and power distribution systems, we...

  • Technical Support Associate

    6 days ago

    Jacksonville, Florida, United States eTeam Inc Full time

    **Job Summary**eTeam Inc is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.**Key Responsibilities**Provide timely and effective technical support to end-users for Windows PC and Mac related issues.Assign and work on...

  • Technical Sales Representative

    4 days ago

    Jacksonville, United States Sika Full time

    Job DescriptionBroad Function and Purpose of Position:  This position is responsible to provide technical sales support at the regional level to customers (contractors, architects, consultants, and building owners) to achieve pre-determined sales and profit objectives.  The candidate needs to have excellent communication, organizational and writing skills,...

  • Technical Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Venus Fashion Inc Full time

    Position OverviewTechnical Support SpecialistLocation: HybridAbout Venus Fashion IncVenus Fashion Inc is a prominent name in the fashion industry, specializing in contemporary women's apparel, swimwear, and intimate wear. Established in the early 1980s, the brand has been at the forefront of innovative designs and continues to enhance its offerings with a...

  • Senior Technical Support Engineer

    3 weeks ago

    Jacksonville, United States Deque Systems Full time

    Department Technology and Hosting Operations Position type Full Time Work Type Full Remote, Hyderabad, India Position Description As a Senior Technical Support Engineer at Deque, you will play a crucial role in supporting our products, mentoring team members, conducting internal training, communicating with customers, and sometimes delivering product...

  • Customer Service Representative

    1 month ago

    Jacksonville, United States Symrise AG Full time

    The Customer Service Representative performs the daily activities within the customer service area to ensure order fulfillment. Responsible for account management support. Provides proactive communication regarding account activity to Customers, Sale Customer Service, Customer Service Representative, Representative, Supply Chain, Manufacturing, Retail

  • Technical Support Team Leader

    2 weeks ago

    Jacksonville, Florida, United States IQ Fiber Full time

    The digital landscape is integral to our daily lives, yet many experience challenges with their internet services. At IQ Fiber, we are dedicated to providing 100% fiber-optic high-speed internet, clear pricing, and exceptional customer support to enhance the online experience. Joining the expanding IQ Fiber family means your efforts will significantly...