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Technical Support Associate

2 months ago

Jacksonville, Florida, United States eTeam Inc Full time

**Job Summary**

eTeam Inc is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

**Key Responsibilities**

  • Provide timely and effective technical support to end-users for Windows PC and Mac related issues.
  • Assign and work on incident tickets through Service Now, ensuring prompt resolution and customer satisfaction.
  • Support meeting rooms, including TV's, polycom, and other audio/video conferencing hardware, to ensure seamless communication and collaboration.
  • Assist with new user onboarding, preparing necessary IT equipment, and ensuring a smooth transition for new employees.
  • Follow technical guides for retiring and wiping old devices, working closely with the asset manager to ensure efficient asset management.
  • Image and configure new PCs, adhering to technical guidelines and best practices.
  • Resolve end-user issues related to hardware and software, providing clear explanations and solutions.
  • Take detailed notes and gather information on issues for ticketing in Service Now, ensuring accurate documentation and tracking.
  • Develop a proactive mindset and eagerness to learn, with a passion for helping others and driving technical excellence.
  • Participate in ongoing training and development opportunities, either through team members or external resources, to stay up-to-date with the latest technologies and best practices.
  • Support a wide range of client operating systems, including Windows and Mac, as well as iOS and other handheld devices.
  • Provide support for Microsoft Office Suite, including Office 365 online and desktop applications.
  • Troubleshoot and resolve hardware issues on various platforms, particularly Dell and Mac PCs.
  • Offer technical support for a range of technology services, including cabling, televisions, projectors, phones, peripherals, and more, escalating complex issues to the appropriate teams as needed.