Customer Order Processing Representative

2 months ago

Pawtucket, United States Pet Food Experts Inc Full time
Job DescriptionJob Description

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets

Schedule: Hybrid working schedule with 2 days in office. Monday-Friday 8:30am-5pm. In office initial training required.

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Customer Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.

What you will do:

  • Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
  • Keep all account notes up to date as related to order processing
  • Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
  • Facilitate the resolution of any reported discrepancies
  • Research and resolve discrepancies by working with internal and external stakeholders
  • Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits
  • Share recalled product information as needed with retailers
  • Maximize positive relationships through a shared commitment to provide a world class customer experience

What you'll need to succeed:

  • Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
  • Strong initiative and self-direction with a commitment to results
  • High School Education or equivalent required, college degree a plus
  • Prior Call center experience, a plus
  • Prior experience with a CRM platform a plus
  • Prior industry product knowledge, a plus

Benefits and Perks:

  • Full benefits package (medical, dental and vision), PTO, 401(k) match
  • Paid Holidays
  • Paid parental leave
  • Pet perks product discounts

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.

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