Call Center Representative
3 months ago
- 401(k)
- Competitive salary
- Free uniforms
- Help or transport service
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
- Receive inbound calls and place outbound calls
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
-
Call Center Agent
4 weeks ago
Erie, United States University of Pittsburgh Medical Center Full timeResponds to emergency situations by following specific protocols, including overhead announcements, pager notifications, phone calls, and mass notification software. Organizes communication between UPMC Hamot and regional hospitals to streamline pati Call Center, Agent, Technology, Healthcare, Patient
-
Call Center Agent
2 days ago
Erie, United States University of Pittsburgh Medical Center Full timeResponds to emergencies by adhering to protocols such as overhead announcements, pager notifications, phone calls, and mass notification software. Coordinates communication between UPMC Hamot and regional hospitals to ensure seamless patient transfer Call Center, Agent, Technology, Healthcare, Staff, Patient
-
Call Center Agent
4 weeks ago
Erie, United States Expivia Interaction Marketing Group Inc. Full timeJob DescriptionJob DescriptionSalary: $12.50-$14We are seeking an Appointment Manager (AM) to join our team! THIS IS A WORK-FROM-HOME POSITION! Selected Applicants will contact existing clients of Financial Advisers to attempt to schedule a meeting to discuss their financial situation. New hires will be educated on best practices for maintaining the...
-
Customer Support Representative
2 weeks ago
Erie, Pennsylvania, United States Northwest Bank Full timeThank you for considering a career opportunity with Northwest Bank. By submitting your application to our Talent Community, you enable our recruitment team to review your profile and resume for potential openings at our Contact Center. We welcome applications at any time, regardless of current vacancies. We encourage applicants to apply directly for any open...
-
Customer Service Representative
2 weeks ago
Erie, Pennsylvania, United States VIA, Visually Impaired Advancement Full timeVIA, Visually Impaired Advancement (formerly known as Olmsted Center for Sight) is seeking a dedicated Customer Service Representative to support our vital operations at the Erie VA hospital. This role plays a crucial part in ensuring smooth communication and efficient service delivery within a fast-paced healthcare environment. As a Customer Service...
-
Contact Center Specialist I
2 months ago
Erie, United States Northwest Bank Full timeDescription Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's...
-
Contact Center Specialist
1 week ago
Erie, United States Northwest LLC Full timeThank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also...
-
Contact Center Specialist
1 month ago
Erie, United States Northwest LLC Full timeThank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also...
-
Contact Center Specialist
1 month ago
Erie, United States Northwest Bank Full timeDescription Thank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants...
-
Contact Center Specialist
2 weeks ago
Erie, United States Northwest Bank Full timeDescription Thank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants...
-
Customer Service Representative
2 days ago
Erie, Pennsylvania, United States FASTSIGNS® of Erie, PA Full timeJob DescriptionAre you a highly motivated individual with strong customer service and sales skills? Are you looking for a career with an established and fast-growing company? If so, we're seeking sales savvy candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great...
-
Customer Support Representative
2 weeks ago
Erie, Pennsylvania, United States Northwest LLC Full timeThank you for considering a career opportunity with Northwest LLC. By submitting your application to our Talent Community, your profile and resume will be reviewed by a recruiter when a position becomes available at our Customer Support Center. Applications will be accepted regardless of current vacancies. We encourage applicants to apply directly to any...
-
Technical Sales Representative
4 weeks ago
Erie, United States Eriez Full timeJob DescriptionJob DescriptionAbout Us:Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing...
-
Technical Sales Representative
1 month ago
Erie, United States Eriez Full timeJob DescriptionJob DescriptionAbout Us:Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing...
-
Contact Center Associate
6 days ago
Erie, Pennsylvania, United States Northwest LLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Contact Center Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing multiple customer databases, and providing technical assistance as required.Key...
-
Orthopaedic Surgeon with Trauma Call
3 months ago
Erie, United States Integrity Healthcare Full timeJob Description We are looking for a General Orthopaedic Surgeon with a passion for comprehensive patient care and a willingness to take trauma call. The ideal candidate will have a strong background in general orthopaedics and be adept at handling a variety of orthopaedic conditions and injuries. This position offers the opportunity to work with a diverse...
-
Client Services Representative
14 hours ago
Erie, United States Human Capital Associates Full timeCLIENT SERVICE REPRESENTATIVE Our client, Historic Square Agency is a full-service independent insurance agency, offering a comprehensive suite of insurance solutions to protect its clients. For over 50 years, HSA has prided itself on superior customer service, working closely with clients to make informed decisions related to home, auto, business and life...
-
Technical Sales Representative
4 days ago
Erie, Pennsylvania, United States Eriez Full timeJob DescriptionAbout Us:Eriez is a leading global provider of separation technologies, with a rich history dating back to 1942. Our commitment to innovation has established us as a driving force in several key technology areas, including magnetic separation, flotation, metal detection, and material handling equipment. Our team of over 900 employees is...
-
Client Services Representative
2 days ago
Erie, United States Human Capital Associates Full timeCLIENT SERVICE REPRESENTATIVE Our client, Historic Square Agency is a full-service independent insurance agency, offering a comprehensive suite of insurance solutions to protect its clients. For over 50 years, HSA has prided itself on superior customer service, working closely with clients to make informed decisions related to home, auto, business and life...
-
Client Services Representative
1 day ago
Erie, United States Human Capital Associates Full timeCLIENT SERVICE REPRESENTATIVE Our client, Historic Square Agency is a full-service independent insurance agency, offering a comprehensive suite of insurance solutions to protect its clients. For over 50 years, HSA has prided itself on superior customer service, working closely with clients to make informed decisions related to home, auto, business and life...