Case Manager Supervisor

4 weeks ago

East Elmhurst, United States Neighborhood Association Full time
Job DescriptionJob Description

Job Title: Case Manager Supervisor

Reports to: Director of Social Services

FLSA Status: Exempt

Summary:

The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, encompassing planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position entails overseeing the day-to-day operations of the Social Services Department, operating under the guidance of the Director of Social Services.

Responsibilities:

The Case Manager Supervisor will be responsible for, but not limited to:

  • Ensure adherence to organizational policies and procedures, with a special focus on conflict resolution.
  • Collaborate with the Director of Social Services in approving employee timesheets and time off requests.
  • Actively participate in shaping departmental goals, objectives, policies, and procedures, and provide recommendations for refining existing standards.
  • Direct a team of case managers in the preparation of independent living plans, discharge plans, and follow-up care programs.
  • Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks.
  • Establish and implement schedules and work assignments within the social services department.
  • Provide crisis intervention and emergency services as necessary.
  • Ensure case managers provide all required and appropriate services, including housing, employment, and therapeutic placements.
  • Oversee the orientation and training of new employees in the shelter.
  • Maintain thorough supervisory case notes, referrals, and related documentation.
  • Foster ongoing communication with all supervisors regarding social services matters.
  • Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations.
  • Generate weekly, monthly, quarterly, and annual progress reports.
  • Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
  • Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits.
  • Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment.
  • Organize and facilitate community outreach and related activities.
  • Act as a liaison and representative for community interactions as required.

Professional & Personal Qualifications:

  • Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience.
  • Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience.
  • High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience.
  • Flexibility to work some evenings and occasional weekends as necessary.
  • Exceptional demonstrated writing proficiency.
  • Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
  • Proficient in MS Word, Excel, and database management.
  • Familiarity with community resources.
  • Knowledgeable in DHS/OTDA social service documentation policies and procedures.
  • Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness.
  • Familiarity with community health services, social service support agencies, and networks.
  • Ability to remain composed in crisis situations.
  • Proven supervisory experience with a team-oriented approach.
  • Demonstrated ability to collaborate effectively with diverse groups.
  • Proven aptitude for managing multiple tasks efficiently under pressure.
  • Strong organizational skills, keen attention to detail, and efficient time management.
  • Exhibits maturity, integrity, and sound judgment.

Physical Demands and Working Environment:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 5 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.
  • Ability to climb stairs.

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