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Field Manager for Home Clean Heroes

4 months ago

Wilmington, United States Home Clean Heroes of North Delaware Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Company car
  • Free uniforms
  • Paid time off
  • Profit sharing
  • Training & development

Field Manager/ Supervisor, Home Clean Heroes


About Home Clean Heroes
Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. This person will manage the day-to-day operation of Home Clean Heroes of North Delaware and is responsible for providing top-notch cleaning services and positive customer experiences for each of our valued clients in the Wilmington area.

Field Manager/ Supervisor, Home Clean Heroes Local Operations
The Field Manager / Supervisor must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Manager/ Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills.

The position reports to the owner and operates out of our local office. This is a part-time position and as our client base expands, this role will transition to full-time. This is a hourly position.

Responsibilities:
  • Conduct in-home estimates for prospective prospects to establish solid customer relationships and maximize close rates.
  • Provide excellent customer service to existing and new customers.
  • Manage customer work orders, invoicing and payment processing via business management software.
  • Manage cleaning specialists, office staff, service schedules, and vehicle routing for a business including modifying cleaning routes and staffing schedules on a daily basis as needed.
  • Provide coaching and training or other assistance to other team members as directed by Owner
  • Perform quality assurance inspections as directed
  • Perform chemical and equipment inventory and provide Owner with order requests
  • Mix cleaning solutions as needed
  • Repair equipment (vacuums) as needed, or recommend replacement to Manager or Owner
  • Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)
  • Occasionally serve as Lead Cleaning Specialist on an active team when necessary
  • Grassroot Marketing (i.e., placing door hangers, yard signs, etc.)
  • Limited office or other duties as assigned (i.e., laundry management, call center relations)
Requirements:
  • Excellent customer service and communication skills.
  • Computer savvy with strong software user skills.
  • Positive can-do attitude and strong leadership skills.
  • Highly organized with strong attention to detail.
  • Experience coordinating and managing teams of employees and office staff.
  • Sales-focused individual with experience preferred.
  • Route-based service business experience preferred but not necessary.