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Claims Support Artisan
3 months ago
Role Overview:
The Residential Claims Support Specialist in a construction company is responsible for managing and supporting the claims process related to residential construction projects. This role involves coordinating with homeowners, contractors, and insurance companies to address issues such as construction defects, property damage, or other claims.
Key Responsibilities:
Claims Intake and Documentation:
- Receive and document claims from homeowners or other parties, including details of the issue, location, and any immediate concerns.
- Collect and organize supporting documentation, such as contracts, work orders, photographs, and communication records.
Claims Investigation and Analysis:
- Assist in investigating the validity of claims, including inspecting the property, reviewing project details, and consulting with experts if necessary.
- Analyze the nature of the claim, determining the cause and extent of the damage or issue.
Coordination and Communication:
- Serve as a liaison between homeowners, contractors, insurance adjusters, and other stakeholders.
- Keep all parties informed of the status of the claim, next steps, and timelines for resolution.
Claims Processing and Resolution:
- Coordinate the submission of claims to insurance companies or warranty providers.
- Assist in negotiating settlements or resolutions, ensuring fair and timely outcomes.
Reporting and Documentation:
- Maintain detailed records of all claims, including documentation, correspondence, and resolution steps.
- Prepare reports on claims status, trends, and any recurring issues for management review.
Compliance and Risk Management:
- Ensure that all claims are handled in compliance with company policies, insurance requirements, and relevant laws.
- Identify and report any potential risks or liabilities related to claims.
Role Overview:
The Accounts Receivable Specialist in a construction company is responsible for managing the billing and collection of payments for construction services. This includes handling invoices, tracking payments, and maintaining accurate financial records to ensure the company’s cash flow remains healthy.
Key Responsibilities:
Invoicing and Billing:
- Prepare and issue invoices to clients based on project milestones, completed work, and contractual agreements.
- Ensure that all billing aligns with the terms and conditions of contracts and change orders.
Payment Tracking and Collections:
- Monitor accounts receivable aging to identify overdue accounts and prioritize collection efforts.
- Communicate with clients to follow up on outstanding payments, address any discrepancies, and resolve billing issues.
Account Reconciliation:
- Reconcile accounts receivable records with general ledger entries and bank statements.
- Maintain accurate records of all financial transactions, including invoices issued, payments received, and any adjustments.
Reporting and Analysis:
- Generate regular reports on the status of accounts receivable, including aging summaries and cash flow projections.
- Analyze trends in collections and provide insights for improving the billing and collection process.
Customer Service and Communication:
- Respond to client inquiries regarding invoices, payments, and account status.
- Provide excellent customer service, maintaining positive relationships with clients and ensuring clarity in all communications.
Process Improvement and Compliance:
- Identify opportunities to enhance the efficiency of billing and collection processes, such as implementing electronic invoicing systems.
- Ensure compliance with company policies, accounting standards, and relevant regulations.
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