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Receptionist - State Farm Agent Team Member
1 month ago
As a Receptionist with Cothran Carroll State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Communication Management
- Answer incoming calls promptly and professionally, directing them to the appropriate team member.
- Take messages and relay them to the appropriate personnel in a timely manner.
- Provide information to callers, ensuring a high level of customer satisfaction.
- Maintain a professional and courteous tone during phone interactions.
- Manage and assign text communications.
- Coordinate with our Sales and Service teams to streamline customer interactions.
- Administrative Support
- Perform general administrative tasks, such as filing, photocopying, and data entry.
- Manage the distribution of incoming and outgoing mail.
- Assisting with scheduling appointments and meetings, as needed.
- Bilingual Spanish- required
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive problem-solving skills
- Hourly pay
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
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