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Administrative Assistant

2 months ago

Fontana, California, United States Phillip Cothran - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As an Administrative Assistant at Phillip Cothran - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others will make you an invaluable asset to our team.

We are eager to connect with individuals who embody a customer-centric approach and possess the empathy we seek in our team members. We foresee opportunities for internal advancement for candidates who demonstrate ambition and a sales-oriented mindset.

KEY RESPONSIBILITIES:

  • Communication Management:
    • Respond to incoming calls in a timely and professional manner, directing them to the relevant team member.
    • Take messages and ensure they are delivered to the appropriate personnel promptly.
    • Provide accurate information to callers, maintaining a high standard of customer satisfaction.
    • Exhibit a professional and courteous demeanor during all phone interactions.
    • Manage and assign text communications effectively.
    • Collaborate with our Sales and Service teams to enhance customer interactions.
  • Administrative Support:
    • Carry out general administrative duties, including filing, photocopying, and data entry.
    • Oversee the distribution of incoming and outgoing correspondence.
    • Assist in scheduling appointments and meetings as required.

REQUIREMENTS:

  • Bilingual in Spanish - required
  • Commitment to exceptional customer service
  • Able to effectively engage with customers, addressing their inquiries and anticipating their needs
  • Strong communication skills to assist clients and collaborate with other team members
  • Proactive approach to problem-solving

EMPLOYEE BENEFITS:

  • Hourly compensation
  • Opportunities for professional growth and advancement within the office
  • Paid time off, including vacation and personal/sick days
  • Valuable experience for career development