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Patient Account Specialist

1 month ago

Indianapolis, United States hopebridge Full time
Job DescriptionJob DescriptionAs a Patient Account Specialist (PAS), you are responsible for supporting patient families by answering questions, resolving account issues, and ensuring the collection of payments. The PAS will help parents/guardians, especially those who are uninsured, underinsured, and have low incomes, assess and determine a plan for resolution of their financial responsibilities by providing education on Hopebridge policy and procedures and various payment options for services rendered. 

Your Pay and Benefits:

  • Starting rate of $21.00 - $22.00 per hour (based on experience)  
  • Monday through Friday schedule  
  • 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)  
  • Health, vision, and dental insurance  
  • Short and long-term disability insurance  
  • 401K with company match  

Responsibilities

What You'll Do As A Patient Account Specialist:

  • Handle all communication with the parent/guardian and internal staff in a prompt and courteous manner 
  • At an expert level you will be able to research, explain and answer parent/guardian questions around insurance benefits, coordination of benefits, insurance verification, benefits investigation, and payer network participation 
  • Obtain estimated patient responsibility amounts based on insurance benefits, communicate to parents/guardian, and collect based on terms of financial policies. 
  • Answer parent/guardian questions around high balances through root cause analysis 
  • Work collaboratively with the parent/guardian and insurance company to resolve claims inquiries/disputes 
  • Provide parent/guardian with resources and options for payment 
  • Assists in setting up payment plans within company guidelines for parent/guardians who cannot pay balance in full 
  • Inform appropriate departments of any patient’s financial plan that will impact care. 
  • Performs other duties as assigned 
Required Skills

What You’ll Need As A Patient Account Specialist:

  • Associate’s degree or higher accolade in healthcare administration or medical billing preferred  
  • Previous customer service experience within a healthcare setting required  
  • 1-2 years of experience in insurance denials preferred  
  • 1-2 years of patient resource navigation and coordination preferred  
  • Strong understanding of health insurance policies  
  • Ability to learn new software and systems  
  • Comfortable working in a busy, everchanging office environment  
  • Excellent attention to detail, organizational skills, and verbal and written communication skills

Where You’ll Work: 

  • Hopebridge Headquarters: 3500 Depauw Blvd Indianapolis, IN 46268  

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.