Entry Level Customer Service Assistant

2 weeks ago


Miami, United States Ideaboxpro Full time
Job DescriptionJob Description

Join Ideaboxpro: Where Excellence Guides Every Interaction

At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek ways to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project we undertake and every interaction we have.

Position: Entry Level Customer Service Assistant

Description: Join us at Ideaboxpro as an Entry Level Customer Service Assistant and be part of our commitment to excellence. In this role, you'll play a pivotal part in ensuring our clients receive top-notch service and support. This is an exciting opportunity for individuals who are passionate about customer satisfaction and eager to kickstart their career in a dynamic environment.

Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person interactions.
  • Assist customers with inquiries, concerns, and requests in a timely and professional manner.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain customer records and update information as needed.
  • Collaborate with other departments to resolve customer issues and ensure satisfaction.
  • Identify opportunities for process improvements to enhance the customer experience.
  • Handle customer complaints and escalate complex issues to the appropriate channels.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service or related field is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in Microsoft Office suite.
  • Positive attitude and willingness to learn and grow.

Benefits:

  • Competitive salary: $42,750 to $46,560 per year.
  • Opportunities for career advancement within our dynamic company.
  • Comprehensive health and wellness benefits.
  • Paid time off and holiday pay.
  • Vibrant and collaborative work environment.

Work Details:

  • Work Type: In-person
  • Hours: Minimum 40 hours per week

Work Location: Miami, FL

If you're ready to embark on a career journey that prioritizes excellence in customer service, apply now to join our team at Ideaboxpro

     

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