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Customer Service Representative

3 months ago

Prior Lake, United States Action Overhead Garage Door Full time
Job DescriptionJob DescriptionDescription:

Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are looking for a Customer Service Representative to join our team and be the first point of contact for our valued customers.

We offer an hourly rate of $20-$22 and a great benefits package.


Benefits:

· Paid time off

· Health insurance

· Dental insurance

· Vision insurance

· Life insurance

· Disability insurance

· 401(k)

· 401(k) matching

Requirements:

Key Responsibilities: Included but not limited to

  • Communicate courteously and professionally with coworkers, management, customers, and vendors.
  • Answer the main line to assist customers, wholesalers, or vendors and connect them to the correct department.
  • Identify and assess customer needs through phone calls or in-person visits, and provide quality customer service.
  • Build and maintain professional relationships through open, transparent, and interactive communication.
  • Collaborate with customers to deliver appropriate solutions and ensure positive resolutions to complaints.
  • Conduct courtesy calls to confirm customer satisfaction with installations or services and report any unresolved issues to the Installation and Service departments.

Competencies:

  • Proficient in verbal and written communication
  • Ethical conduct
  • Patience, attentiveness, and empathy
  • Exceptional customer service and sales skills
  • Excellent organizational skills
  • Personal effectiveness and credibility
  • Outstanding attention to detail

Qualifications:

  • High school diploma or GED
  • Previous customer service experience is a plus

If you are a dedicated professional with a passion for delivering outstanding customer service, we would love to hear from you