Client Care Specialist

2 weeks ago

Saint Louis, United States Rose Legal Services, LLC Full time
Job DescriptionJob Description

We are seeking an additional full-time Client Care Specialist to join our team at our Sunset Hills location. We are interested in full-time paralegals with experience, new paralegals who recently obtained their certification (or are working toward their certification), and anyone with a demonstrated interest in criminal law, with or without experience. A Paralegal Certificate is Not required, but a passion for criminal defense and helping people Is.

Compensation:

$22 - $27 hourly

Responsibilities:

Client Care Specialists are our client’s primary point of contact with the firm. Our Client Care Specialists work alongside our attorneys to keep clients well informed about their cases, to answer their questions, to obtain information and documents, and to provide an outstanding client experience. Client Care Specialists must always know the status of their cases and complete various tasks to keep the cases moving forward, making it one of the most important jobs in the firm. The responsibilities for this position include the following:


  • Receiving and responding to client telephone calls, e-mail messages, and text messages.
  • Filing, organizing, and reviewing discovery.
  • Sending discovery to clients.
  • Communicating with prosecutors, court personnel, and clients.
  • Scheduling meetings.
  • Revising and sending monthly reports to clients.
  • Drafting, serving, and filing subpoenas.
  • Back-up responsibilities for other functions in the office, including Intake and Client Onboarding.
  • General office support/administrative duties, as needed.



While intake isn't the primary focus, this role involves becoming familiar with our Intake System, engaging with incoming leads via phone calls, and facilitating the sign-up process.

Qualifications:

The ideal candidate for this role will be an organized, responsible, honest self-starter, with a positive attitude, eager to learn, motivated to achieve the best possible outcomes for our clients, and possessing the following qualifications:


  • Proficient in computer skills and technology, including Word, Excel, database software, and Outlook.
  • Exceptional data entry skills
  • An eye for detail
  • Professional demeanor and excellent people skills
  • Proficiency in time management and problem-solving
  • Superb organizational and follow-up abilities
  • Capability to work independently and collaboratively within a team.
  • Flexibility, initiative, good judgment, and discretion
About Company

Rose Legal Services LLC, in St. Louis, MO, is a thriving criminal defense and DWI law firm. Our team focuses on representing individuals facing charges, arrests, or investigations. We also handle closely related civil litigation like expungements, driver’s license cases, and orders of protection. Our primary goal is securing the best outcomes for our clients while ensuring an exceptional client experience. We believe in SECOND CHANCES. Our hiring is based on our CORE VALUES:


  • Uncompromising Integrity: Genuine integrity in every action, no Saul Goodman aspirations.
  • Care: Deep concern for our clients, their legal matters, our team, and office policies.
  • Teamwork: Prioritizing client and firm interests over personal agendas.
  • Growth Mindset: Continuous improvement, education, and adaptation to new technology.
  • Relentless Focus on Client Experience: We want our clients to have an outstanding experience working with us.

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