Construction Technology Support Specialist

2 weeks ago

Rapid City, United States Butler Machinery Company Full time
Job DescriptionJob Description

As the Construction Technology Support Specialist, you would be responsible for sales and support for Butler Machinery/SITECH Dakotas machine technology products. If have great problem solving and communication skills and have related experience, read the job description below and apply today

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace

Responsibility:

  • Service Support Duties
    • Provides after sales support and training to customers on the operation of machine technology systems via phone, web and office visits
    • Communicates with manufacturers, Butler Service and Sales teams regarding Installation, Operation, and common failure information.
    • Works with customers to obtain and develop CAD files for construction projects.
    • Resolves customer problems in a timely manner (via telephone calls, site visits, office calls, etc)
    • Works with Butler sales and Service teams to educate them on features of machine technology
    • Provides Customer Classroom Training regarding Machine Control Technology and software.
    • Maintains and tracks all equipment/components for the region.
    • Maintains workorder history
  • Sale Support Duties
    • Collaborates with Butler Sale’s team to identify and close sales opportunities of Trimble and Caterpillar machine control products.
    • Makes professional quotations and recommendations to the customer including financing options available.
    • Provides training to support the BMC Technology initiative, for both customers and employees.
    • Coordinates and presents technology products demonstrations to customers and prospects.
    • Networks with technical colleges and state agencies to actively promote technology products.
    • Provides input for marketing campaigns for the year.
    • Helps maintain and tracks inventory throughout sales process.
    • Research and understand new manufacturer technology products and those of our competitors.
    • Attends sales meeting as necessary
  • Actively cares and advocates safety at Butler Machinery. Adhere to all applicable safety policies, procedures and standards.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.

Qualifications

  • A two year technical school minimum with an emphasis in Construction Management, Estimating or Engineering preferred but not required.
  • Knowledge and/or experience with GPS equipment, construction work, wireless technologies, and machine control products and abilities.
  • Experience building 3D models, knowledge of survey principles, concepts and operations preferred.
  • In-depth experience in working with computers, operating systems and installing/uninstalling software.
  • CAT Electronic Technician and Minestar experience preferred
  • Must be proficient in MS Office Suite Software.
  • Good problem solving and decision-making skills.
  • Good customer relations and communication skills – both written and verbal.
  • Excellent time management and presentation skills are required.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

  • 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
  • Health Insurance – 4 plan options including 3 High Deductible plans
  • Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
  • Flexible Benefit Plans
  • Dental Insurance – 2 plan options
  • Vision Insurance
  • Company Vehicle
  • Basic Life/AD&D and Supplemental Life Insurance
  • Employer paid Short-Term Disability Coverage – 60% of base pay/salary
  • Long-Term Disability Coverage
  • Maternity / Paternity Benefits
  • Holidays
  • Paid Time Off (PTO)
  • 401(K) Plan
  • Employee Assistance Program (EAP) – including Health Coaching
  • SmartDollar – employer paid financial planning program
  • Legal Shield/ID Shield products
  • AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

Butler Machinery Company Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

EOE/Minorities/Females/Vet/Disability
#LI-Onsite

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