Current jobs related to Call Center Customer Service Representative - McKinney - Benjamin Franklin Plumbing of Dallas, TX

  • Customer Service Representative

    1 week ago

    McKinney, Texas, United States Benjamin Franklin Plumbing of Dallas, TX Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Customer Service Representative to join our team at Benjamin Franklin Plumbing of Dallas, TX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...

  • Call Center Customer Service Representative in McKinney

    3 weeks ago

    McKinney, United States Benjamin Franklin Plumbing Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance At Benjamin Franklin Plumbing, we are a trusted leader in providing high-quality plumbing services to our community. Our team is committed to ensuring our customers receive exceptional service and reliable solutions for all their plumbing needs. We are looking...

  • Call Center Customer Service Representative

    3 weeks ago

    McKinney, United States Benjamin Franklin Plumbing of Dallas, TX Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Do you value professionalism and punctuality? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB...

  • Customer Service Representative

    1 month ago

    McKinney, Texas, United States Pizza Hut Full time

    Pizza Hut Call Center Representative Job DescriptionWe are seeking energetic and customer-focused individuals to join our Pizza Hut Call Center team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our guests over the phone while taking orders and resolving any issues that may arise.Key...

  • Customer Service Representative

    5 days ago

    McKinney, Texas, United States Globe Life Family of Companies Full time

    About the JobThe Globe Life Family of Companies is seeking a highly skilled and motivated Customer Service Representative to join our team. As an Outbound Calls Specialist, you will be responsible for conducting outbound calls to welcome new customers to the Globe Life Family and ensure their policies are accurate. You will also be responsible for collecting...

  • Call Center Representative

    4 weeks ago

    McKinney, United States 4 Consulting Full time

    Who we are! At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain...

  • Customer Service Representative

    4 days ago

    McKinney, Texas, United States Pizza Hut Full time

    We are seeking energetic and friendly individuals to join our Pizza Hut Call Center team as Customer Service Representatives. You will work from home and enjoy a flexible schedule, taking guest orders over the phone and providing great customer service in a fast-paced environment.No experience is necessary, but great communication skills are a must. You will...

  • Customer Service Representative

    3 weeks ago

    McKinney, United States Government Employees Insurance Company Full time

    Customer Service Representative When you grow, GEICO grows. Join our team in Dallas, TX to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Salary: Salary: $20.50 per hour / $41,307.50 annually Many associates see a base salary increase of 10% within...

  • Call Center Representative

    3 weeks ago

    McKinney, United States 4 Consulting Full time

    Who we are! At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain...

  • Customer Service Representative

    1 month ago

    McKinney, Texas, United States Benjamin Franklin Plumbing of Dallas, TX Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Benjamin Franklin Plumbing of Dallas, TX.Job SummaryThe ideal candidate will provide exceptional customer service to new and existing customers over the phone and via email, with a focus on resolving issues and...

  • Call Center Representative

    3 weeks ago

    McKinney, United States 4Consulting, Inc. Full time

    Who we are!At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain...

  • Call Center Representative

    4 weeks ago

    McKinney, United States 4Consulting, Inc. Full time

    Who we are!At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain...

  • Customer Service Representative

    3 weeks ago

    McKinney, Texas, United States Frontier Waste Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Frontier Waste Solutions. As a key member of our operations team, you will be responsible for providing exceptional customer service to our residential, commercial, and municipal clients.Key Responsibilities• Handle inbound and outbound customer inquiries,...

  • Customer Service Representative

    1 month ago

    McKinney, Texas, United States Benjamin Franklin Plumbing of Dallas, TX Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Benjamin Franklin Plumbing of Dallas, TX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    McKinney, Texas, United States Benjamin Franklin Plumbing Full time

    Job SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Benjamin Franklin Plumbing. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    McKinney, Texas, United States Benjamin Franklin Plumbing Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Benjamin Franklin Plumbing. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key ResponsibilitiesProvide outstanding...

  • Customer Service Representative

    3 weeks ago

    McKinney, Texas, United States Globe Life Full time

    Customer Service RepresentativeAt Globe Life, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through multiple channels, including phone, email, and written correspondence.Key...

  • Customer Service Representative

    1 week ago

    McKinney, Texas, United States Pizza Hut Full time

    Customer Service Representative OpportunityWe are seeking energetic and friendly individuals to join our Pizza Hut Call Center team as Customer Service Representatives. This is a part-time, home-based opportunity that offers a flexible schedule and the chance to work with a dynamic team. As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    1 week ago

    McKinney, Texas, United States Globe Life Full time

    Customer Retention RepresentativeJob SummaryGlobe Life Inc. is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer service department, you will play a vital role in ensuring that customers who call in with the intention of cancelling their insurance coverage are provided with assistance and support to...

  • Customer Service Representative

    3 weeks ago

    McKinney, Texas, United States Globe Life Inc Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative plays a vital role in providing exceptional customer experiences. As a first-tier support for all customer inquiries, this role requires effective communication and problem-solving skills to resolve issues promptly and professionally.Key Responsibilities:Assist with...

Call Center Customer Service Representative

2 months ago

McKinney, United States Benjamin Franklin Plumbing of Dallas, TX Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Do you value professionalism and punctuality? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY
Provide outstanding customer service to new and existing customers over the telephone and email with a booking rate goal of 80% or higher. Conduct happy incoming phone calls within 3 rings and outgoing phone calls within 15 minutes after a technician leaves the customers home.

The ideal candidate possesses a high level of attention to detail, ability to perform in a fast-paced environment and demonstrates excellent problem-solving skills. This position is the primary communicator with our customers and technicians and requires commitment to customer satisfaction and the ability to work well in a team environment. Superior communication skills and a positive, go above and beyond, friendly attitude are critical to success in this role.

JOB DUTIES
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customer service complaints by referring and assigning to the Task Manager for call back
  • Complete booking forms, prepare change of address records and issue service order requests using computers
  • Refer unresolved customer grievances to designated departments for further investigation
  • Determine charges for requested services, quote trip charges and arrange for billing
  • Contact customers to respond to inquiries or to notify them that the plumbers in route
  • Solicit sales of new or additional services or product offerings
  • Review claim adjustments with dealers, examining parts claimed to be defective and approve or disapprove dealer claims
  • Recommend improvements in products, service, or membership to prevent future problems
  • Must be extremely detail oriented and able to accurately process transactions.
QUALIFICATIONS:
  • High school diploma or general education degree (GED)
  • One (1) year of previous call center, customer service, or dispatch experience preferred
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision
  • Ability to work on desktop computers and phone system
  • Ability to speak and communicate with others to convey information effectively
  • Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Possess a service orientation by actively looking for ways to help people
  • Ability to persuade others to change their minds or behavior
WORK HOURS:
  • Forty (40) hours per week with the ability to work a flexible schedule with overtime opportunities including (day/evening/weekend/holiday) as needed
  • Availability to work nights and weekends may be required


BENEFITS:
  • Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms
  • Eligibility for company-paid benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods
  • Paid time off (PTO) earned on an accrual basis after 90 days of employment
  • Company-paid holidays
  • Participate in the bonus plan
Disclaimer:


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.


Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status. This Company also complies with the Americans with Disabilities Act of 1990. During the interview process, you may be asked questions concerning your ability to perform job-related functions. This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.