Customer Service Representative

2 weeks ago


McKinney, Texas, United States Benjamin Franklin Plumbing Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Benjamin Franklin Plumbing. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide outstanding customer service to new and existing customers via phone and email
  • Resolve customer complaints and issues in a timely and professional manner
  • Work closely with sales and marketing teams to achieve business objectives
  • Maintain accurate records of customer interactions and transactions
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required
  • Previous call center or customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance goals
  • Physical requirements include sitting for extended periods and using a computer and phone system
Benefits
  • Competitive hourly rate: $14.00 - $16.00
  • Eligibility for health, vision, and dental coverage, 401(k) plan, and flexible spending accounts
  • Paid time off (PTO) earned on an accrual basis after 90 days of employment
  • Company-paid holidays
Work Environment

This is a full-time non-exempt position that is eligible for overtime with prior approval. The work environment is climate-controlled, and the position requires the ability to work well in a team environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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