Current jobs related to Part-Time Customer Care Representative - Erie - Marquette Savings Bank

  • Part Time Bank Customer Service Representative

    2 days ago

    Erie, Pennsylvania, United States PNC Financial Services Group Full time

    PNC Financial Services Group is seeking to hire a Part Time Bank Customer Service Representative. This role will be based at the Ninth and State retail banking branch. In this position, you will provide exceptional customer service and accurately perform high volume customer banking transactions. You will also educate customers on new technology and develop...

  • Part-Time Customer Care Representative

    4 months ago

    Erie, United States Marquette Savings Bank Full time

    SUMMARY OF POSITION: The part-time customer care representative (CCR/Teller) will be responsible to perform routine customer transactions, including deposits, withdrawals, loan payments, transfers and check cashing using risk-based decision-making skills. A CCR must have sufficient knowledge of products and services to enable proficient and appropriate...

  • Senior Customer Care Representative

    4 weeks ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job Title: Senior Customer Care RepresentativeMarquette Savings Bank is seeking a highly skilled and experienced Senior Customer Care Representative to join our team. As a Senior Customer Care Representative, you will be responsible for supervising the customer care team, performing customer care functions, assessing transactional risk, solving problems, and...

  • Senior Customer Care Representative

    1 month ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Care Representative to join our team at Marquette Savings Bank. As a key member of our branch staff, you will be responsible for providing exceptional customer service, supervising a team of customer care representatives, and ensuring the smooth operation of our branch.Key...

  • Senior Customer Care Representative

    1 month ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Care Representative to join our team at Marquette Savings Bank. As a key member of our branch staff, you will be responsible for providing exceptional customer service, supervising a team of customer care representatives, and ensuring the smooth operation of our branch.Key...

  • Customer Service Representative

    2 weeks ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job Title: Part-Time Customer Care RepresentativeMarquette Savings Bank is seeking a Part-Time Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Senior Customer Care Representative

    3 days ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Care Representative to join our team at Marquette Savings Bank. As a Senior Customer Care Representative, you will be responsible for supervising the customer care team, performing customer care functions, assessing transactional risk, solving problems, and assisting, guiding, and...

  • Customer Service Representative

    2 weeks ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job Title: Part-Time Customer Care RepresentativeJob Summary:We are seeking a Part-Time Customer Care Representative to join our team at Marquette Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our bank's products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Erie, Pennsylvania, United States Five Star Call Centers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Erie, Pennsylvania, United States Josh Chase - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our...

  • Senior Customer Care Representative

    4 days ago

    Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job Summary:The Senior Customer Care Representative supervises the staff on the CCR line, ensuring accurate and efficient handling of customers' needs. This role performs all customer care functions, assesses transactional risk, solves problems, and assists, guides, and advises CCRs in the accurate and efficient handling of customers' needs.Key...

  • Customer Service Representative

    2 months ago

    Erie, Pennsylvania, United States Country Fair Full time

    Become a Part of Our Team at Country FairAre you enthusiastic about delivering outstanding customer support? Do you possess a strong dedication to your work and take pleasure in assisting others? If this resonates with you, we invite you to consider a position as a Sales Associate at Country Fair. As the initial point of interaction for our esteemed...

  • Customer Service Representative

    1 month ago

    Erie, Pennsylvania, United States Modern Industries Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Modern Industries. As a key member of our Heat Treat Division, you will be responsible for providing exceptional customer service, scheduling, and record retention.Key ResponsibilitiesEffectively...

  • Customer Service Representative

    2 weeks ago

    Erie, Pennsylvania, United States Aerotek Full time

    **Job Summary**Aerotek is seeking a highly skilled Customer Service Representative to join our Inside Sales Department. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our distributors, maintaining a high level of sales and product knowledge, and contributing to the progress of the sales office by...

  • Customer Service Representative

    1 month ago

    Erie, United States U-Haul Full time

    Location: 5010 Buffalo Rd, Northwest Harborcreek, Pennsylvania 16510 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Erie, United States U-Haul Full time

    Location: 1505 Pittsburgh Ave, Erie, Pennsylvania 16505 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Erie, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske Truck Leasing Co., L.P.Key ResponsibilitiesGreet customers and ensure a positive experience as you fuel and wash vehiclesPerform vehicle readiness inspections to ensure tires, fluids, and basic...

  • Customer Service Representative

    4 weeks ago

    Erie, Pennsylvania, United States Rustman Agency Full time

    Job OpportunityWe are seeking passionate individuals to join our dynamic insurance team as a Customer Service and Sales Support Representative. As a key member of our team, you will play a vital role in providing top-notch coverage and exceptional service to our clients.About the RoleThis is a part-time opportunity that offers the flexibility to work from...

  • Customer Service Representative

    1 week ago

    Erie, Pennsylvania, United States Blue Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blue Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    1 month ago

    Erie, Pennsylvania, United States Modern Industries Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Modern Industries. As a key member of our Heat Treat Division, you will be responsible for providing exceptional customer service, scheduling, and record retention.Key ResponsibilitiesProvide...

Part-Time Customer Care Representative

3 months ago

Erie, United States Marquette Savings Bank Full time
Job DescriptionJob DescriptionDescription:

SUMMARY OF POSITION:


The part-time customer care representative (CCR/Teller) will be responsible to perform routine customer transactions, including deposits, withdrawals, loan payments, transfers and check cashing using risk-based decision-making skills. A CCR must have sufficient knowledge of products and services to enable proficient and appropriate referrals of products and services and the ability to assist customers with any questions or issues related to those products and services. Assignment of position level based on experience, performance and longevity in position.


Essential Functions:

  • Accurately perform routine customer transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
  • Apply risk-based decision-making to each transaction. Work to stop fraud by using investigative skill and following bank policy and procedure.
  • Provide customers with the forms necessary to transact business at the bank.
  • Examine checks for endorsements and negotiability, qualifying documents according to established policy and procedure.
  • Provide customers with proper receipt for payments.
  • Consult with prospective, new and current customers on products and services available at Marquette. Make qualified recommendations and referrals in the Connections system.
  • Respond to customers’ requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
  • Receive information pertaining to customers’ accounts and route to proper departments.
  • Process services for properly identified customers including stop payments, ATS, SaveUp, and card requests. Properly identify customer and provide routine information on bank services and policies, including types of accounts, loan policies, interest rates, office hours and telephone numbers.
  • Explain bank services available to the customers.
  • All duties will be conducted with a high level of customer information security and confidentiality
  • Other duties may be assigned as necessary.

Marginal Functions:

  • May assist with duties of the senior customer care representative.

This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.

Requirements:

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Education And/Or Experience:

High school diploma or equivalent. Prior banking experience preferred but not required. Broad knowledge of the bank’s products and services is required.

Compliance Knowledge:

Ability to demonstrate general knowledge of the Bank Secrecy Act/USA Patriot Act, Privacy laws and regulations, as well as consumer protection deposit laws and regulations; including, but not limited to, Expedited Funds Availability Act, Electronic Funds Transfer Act, and Truth-in-Savings Act.

General knowledge of information security is required. This includes understanding the importance of safekeeping confidential customer information, understanding and acknowledgement of Bank policies in relation to information security, and maintaining safety in the Bank’s network.

Sales & Service Skills:

Employee must demonstrate thorough knowledge of Marquette products/services and apply that knowledge to solve customer problems appropriately and effectively. Must also be fully versed and comfortable with the sales process to meet needs of customers.

Language Skills:

Ability to read and interpret documents such as safety rules, instructions, and procedure manuals. Ability to speak effectively with employees of organization. Must have proficient computer skills.


Equipment/Tools Skills:

The employee must have the ability to use standard office equipment.


Mathematical Skills:

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Must have the ability to balance and make mathematical computations with accuracy.

Reasoning Ability:

Ability to apply commonsense understanding to issue and carry out both detailed and written or oral instructions. Ability to use sound reasoning to negotiate payment orders.

Physical Demands:

While performing the duties of this job, the employee is frequently required sit; and to use hands to finger, handle, or touch. The employee is occasionally required to stand; walk; and talk or hear.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.

Marquette Savings Bank is a 115-year-old financial institution headquartered in Erie, PA with branch offices throughout Erie and Crawford Counties. Marquette is an Equal Opportunity Employer, and we actively recruit, and seek to hire, retain, and promote a diverse workforce; we are an equal opportunity employer of protected veterans and individuals with disabilities.