Service Desk Level 3 Analyst
1 month ago
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH
We are currently hiring an onsite Service Desk Level 3 Analyst in New York, New York
The Service Desk Level 3 Analyst will provide advanced technical support to customers or employees needing assistance with complex and critical IT-related issues or problems the Level 2 team cannot resolve. The successful candidate will be responsible for resolving incidents and problems, providing guidance, and mentoring to Level 1 and Level 2 analysts, and participating in service improvement initiatives. The Service Desk Level 3 Analyst will work closely with other IT staff to escalate and resolve issues that cannot be resolved at the third level.
Essential Functions and Responsibilities:
- Provide third-level support for technical issues and incidents, including complex desktop, laptop, printer, mobile device, software, and network problems
- Troubleshoot and resolve technical issues when possible and escalate to appropriate support teams when necessary
- Identify and resolve problems with IT systems and services, working with other IT staff as necessary
- Provide guidance and mentoring to Level 1 analysts, assisting with problem-solving and incident resolution
- Participate in service improvement initiatives, contributing to the development and improvement of IT services and processes
- Ensure timely and accurate resolution of all service desk issues
- Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided
- Continuously improve technical skills and knowledge through training, certification, and self-directed learning
- Participate in special projects as assigned
Qualifications
- Bachelor's degree in computer science or related field preferred
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Endpoint Administrator Associate
- 4-6 years of experience in a technical support role, with at least 2 years in a service desk environment.
- Strong customer service skills, with the ability to communicate technical information to non-technical users.
- Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting
- Knowledge of ITIL or similar service management frameworks a plus
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
- Excellent problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to manage multiple tasks simultaneously and prioritize workload effectively.
- Experience with remote support tools and technologies
Location/Pay/Shift
- Onsite New York, New York 10022
- Pay $35.50/h
- Shift: 8:00am - 5:00pm, Monday - Friday
At DYOPATH, we offer top-notch benefits that helped us earn our "Great Place to Work" certificate Here's what you'll get:
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Growth opportunities
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
We have other current jobs related to this field that you can find below
-
Service Desk Analyst
23 hours ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Day Shift
1 month ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
-
Day Shift
1 month ago
New York, United States TEKsystems Part timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Day Shift
4 weeks ago
New York, United States VORTO Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Day Shift
7 days ago
New York, United States TEKsystems Part timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Day Shift
3 weeks ago
New York, United States TEKsystems Part timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
2 days ago
New York, United States Integrated Resources Full timePrincipal Duties: This will be an 80%remote/20% on-site day shift schedule (7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet). Minimum Qualifications: Job Summary: The Service Desk...
-
Service Desk Analyst
4 hours ago
New York, United States Integrated Resources Full timeThis will be a remote evening shift schedule (Mon-Fri 4pm to 12am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level time frame - Triage requests to ensure accurate transfers and...
-
Service Desk Analyst
1 month ago
New York, United States Integrated Resources Full timePrincipal Duties: Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Schedule will be weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). 80% remote/20% on-site position. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level...
-
Service Desk Analyst
2 days ago
New York, United States Velocity Search Group Full timeOur client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology...
-
Service Desk Analyst L1
2 weeks ago
New York, United States Avance Consulting Full timeJob DescriptionJob DescriptionRole: Service Desk Analyst L1Location: New York,NYJob Description ü Graduate with Minimum 3+ years of experience in service Deskü Excellent communication and conversation skills in English with a Versant Score of 70ü Good Knowledge of Incident, Change and Problem Managementü Manage Service Desk activities, including:o...
-
Analyst - IT Service Desk
2 months ago
New York, United States Women In Need, Inc. Full timeJob DescriptionJob DescriptionJob Title: IT Service Desk AnalystDepartment: Information TechnologyReports To: IT Service Desk ManagerThe IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to,...
-
Analyst - IT Service Desk
2 months ago
New York, New York, United States Women In Need Full timeJob Title: IT Service Desk AnalystDepartment: Information TechnologyReports To: IT Service Desk ManagerThe IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and in-person...
-
Lead Help Desk Analyst
1 month ago
New York, United States Think Consulting Full timeJOB TITLE: Lead Helpdesk AnalystThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth in New York City. The Lead Helpdesk Analyst will report to the Helpdesk Manager and will be responsible for responding to and diagnosing Level 1/Level 2 Technical Issues, providing support to executive offices, and mentoring other...
-
Analyst, Service Desk Operations_
3 weeks ago
New York, United States City of New York Full timeJob Description Note: This is not a Help Desk/Desktop support position The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of...
-
Service Desk Analyst
2 days ago
New York, United States NYC Health Hospitals Full timeEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...
-
IT Support Analyst
3 weeks ago
New York, United States The Trade Desk Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Service Desk Manager
4 days ago
New York, United States MDS (Micro-Data Systems) Full timeService Desk Manager – Onsite New York, NY 10023 Job Summary:We are seeking an experienced and dedicated Service Desk Manager to lead our IT service desk team. The ideal candidate will be responsible for managing daily operations, ensuring excellent customer service, and optimizing service desk performance. This role requires a strategic thinker with...
-
Service Desk Manager
2 weeks ago
New York, United States MDS (Micro-Data Systems) Full timeService Desk Manager – Onsite New York, NY 10023 Job Summary:We are seeking an experienced and dedicated Service Desk Manager to lead our IT service desk team. The ideal candidate will be responsible for managing daily operations, ensuring excellent customer service, and optimizing service desk performance. This role requires a strategic thinker with...
-
Service Desk Manager
2 weeks ago
New York, United States MDS (Micro-Data Systems) Full timeService Desk Manager – Onsite New York, NY 10023 Job Summary:We are seeking an experienced and dedicated Service Desk Manager to lead our IT service desk team. The ideal candidate will be responsible for managing daily operations, ensuring excellent customer service, and optimizing service desk performance. This role requires a strategic thinker with...
