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Vehicle Registration Support Representative

4 months ago

Richmond, United States Vitu Full time
Job DescriptionJob Description

Vitu

Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across various locations — all on one platform.
 

We seek a Customer Support Representative for a full-time position in the Richmond, Virginia office.

Position Overview
The Customer Support Representative position is held by a dynamic, highly motivated, and organized individual with superior attention to detail and excellent customer service for our Vitu clients. This is a fast-paced office with customers who need immediate resolutions. The potential candidate must provide superb customer service with an upbeat attitude.

Responsibilities

  • Assist customers with program questions and issues via phone, email, and/or chat.
  • Provide answers to questions related to DMV policy and paperwork.
  • Troubleshoot program issues, concerns, and user errors in a fast-paced environment.
  • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
  • Assist in the paperwork and set up of new accounts
  • Ability to work in a high-production, fast-paced environment.
  • Assist with day-to-day office duties.


Experience

  • Knowledge of the automotive industry is required; dealership and/or DMV experience is preferred.
  • Excellent communication and interpersonal skills are a must
  • Troubleshooting and problem-solving skills required
  • Experience with Virginia and/or Maryland vehicle title and registration.
  • Knowledge of Virginia and/or Maryland state rules and regulations regarding vehicle title and registration.
  • Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
  • Able to work independently with limited supervision
  • Strong organizational skills and ability to follow directions
  • Excellent time management
  • Superior attention to detail
  • Positive attitude who can work well in a team or independent

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