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Warranty Representative

2 months ago

Sarasota, United States NC Employment Group Inc Full time
Job DescriptionJob Description

Neal Communities is proud to be recognized as the 2024 Top Workplace in Sarasota & Manatee Counties. We’re currently expanding and looking for experienced Warranty Representatives to join our award-winning culture

Where you work matters We are a family company, we love what we do, and it shows

WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:

  • The People We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
  • Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
  • Excellent Compensation Package
  • Employer Paid Life Insurance
  • Supplemental Insurance
  • Long & Short-Term Disability Insurance
  • 401(K) with Company Matching Contributions
  • PTO & Paid Holidays
  • Employer Paid ID Theft Protection
  • Employee Home Purchase Discount Program
  • Tuition Reimbursement Program
  • Employee Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Service Awards
  • Vendor Discount Program

WHAT YOU'LL DO:

  • Communicate and work with the Warranty Coordinator on a daily basis to ensure that homeowner warranty requests are addressed promptly. Escalate issues to management with complete information/documentation.
  • Acquire an understanding of the Neal warranty procedures and customer satisfaction philosophy.
  • Be able to identify and manage warranty-related issues for our homeowners. Diagnostic ability and verbal and written communication are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etc.
  • Must be well versed in industry standards and Neal Communities warranty guidelines and be able to communicate our warranty policies to our homeowners.
  • Provide our customers with the highest level of customer service using the Neal warranty guidelines established in the warranty manual.
  • Demonstrate the highest level of customer satisfaction and knowledge as the primary contact for our customers when they have warranty issues.
  • The Warranty Representative will supervise items requiring subcontractor/vendor involvement to repair and/or replace. This may include scheduling, follow-up, and repair closure with the sub or vendor.
  • Submit all work orders with complete information on work performed and a description of the problem to be forwarded to the subcontractor/vendor for daily resolution.
  • Manage and follow up on all scheduled repairs to ensure the completion and satisfaction of the customer.
  • Provide after-hours support for customer-reported emergencies via the “hotline” and security response to all Neal Communities facilities.
  • Provide maintenance service on an as-needed basis for Neal Communities facilities, including rented warehouse space.
  • Become proficient in data entry into the Warranty System
  • Perform any other duties as directed by management
  • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

All employees will support the organization’s mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.

WHAT YOU BRING:

  • Three years of experience working for a residential homebuilder required and strong knowledge of residential construction warranty
  • Problem-solving ability
  • Excellent verbal and written communication skills.
  • Ability to work independently and meet deadlines.
  • Excellent customer service skills.
  • Computer Skills and ability to adapt to company systems
  • Highly organized, motivated, sense of urgency, and attention to detail

PHYSICAL REQUIREMENTS

  • The ability to lift, carry, push and pull 20/60/100 pounds regularly.
  • The ability to move safely over uneven terrain.
  • The ability to bend, squat, climb stairs and lift frequently.
  • Continuous walking, standing and moving about.
  • Repetitive movement of hands, arms and legs.
  • Constantly works in outdoor weather conditions.
  • Finger dexterity may be required to operate a computer keyboard and calculator.

We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.