Product Coordinator

2 weeks ago

New York, United States Cortex consultants LLC Full time
Job DescriptionJob Description

Job Title: Product Coordinator

Years: 2-3 years max 5 years can't go above that.
Employment: Full time
Location: New York, NY/ Remote in USA
Mandatory Skills: Martech

Number of profiles required : 3 quality profiles only

JOB DESCRIPTION

As part of the Product team, you will work with Product Managers on various projects and/or live products to assist with project related tasks and/or deliverables, 2nd Level Application Support, application training and product administration.

KEY RESPONSIBILITIES:

Assisting Product Managers in completing deliverables: prioritizing requests, reviewing

User stories and/or business requirement documentation created by Business Analyst, aid in the development of product roadmaps and creating various documentation in support of a product including training material.

Creating/updating documentation for end-users as well as IT Support and development teams to understand the product and the business facing issues the application is addressing.

Gathering analytics & metrics regarding app performance and usage to improve user experience and adoption.

Support user-testing activities and provide feedback to Product Managers.

Assist Product Manager in providing 2nd Level Application Support - triage issues and working with various teams and/or vendors to resolve issues.

Developing and maintaining working relationships with lines of business and ensuring communication is customer focused and professional.

REQUIREMENTS:

Technical aptitude and the ability to learn company systems, with high proficiency in Microsoft Office applications.

Ability to obtain working knowledge of an application's capabilities to the extent that most user questions can be answered without consulting a Developer, Product Manager etc.

Interest in the principles of Product Management and becoming a Product Manager.

The ability to effectively collaborate with various teams by establishing strong business relationships with cross-functional partners (i.e. support teams, project management, business relationship managers, business stakeholders, to name a few).

Ability to synthesize various data, learnings, and research to articulate the most important and actionable insights.

Ability to communicate key features and benefits of an application consistently across the organization.

Excellent soft skills (active listening and the ability to empathize with the user base).

The ability to adapt quickly.

Investigation & diagnostic skills.

Acceptance of ownership for assigned tasks.

2-3 years of customer service experience preferably supporting various products and/or projects that have released a new application to the business.

Computer Information Systems, Computer Science or Business degree is a strong plus.

Knowledge of Project Management tools like Workfront, Jira, and DevOps is a strong plus.

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