Bilingual Customer Service Representative

5 days ago

Bay County, United States SSM Services, inc Full time
Job DescriptionJob Description

We are seeking an enthusiastic and dynamic individual to join our team as a Retail Bilingual Customer Service Representative. In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence.

Key Responsibilities:

1. Bilingual Customer Service Representative:

  • Cultivate and maintain positive, long-lasting relationships with our retail clients.
  • Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective communication.
  • Gain an in-depth understanding of each customers unique needs and goals.

2. Retail Marketing and Promotions Expertise:

  • Execute retail marketing and promotions in big box retailers for assigned clientele
  • Stay up-to-date with the latest trends and strategies in retail marketing and promotions.
  • Provide expert guidance to customers on developing effective marketing and promotional campaigns tailored to their specific needs.

3. Solution Development:

  • Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives.
  • Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business.

4. Campaign Management:

  • Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations
  • Monitor campaign performance and make data-driven recommendations for improvements.

5. Reporting and Analysis:

  • Provide customers with regular reports and insights on the performance of their marketing and promotional activities.
  • Analyze data to identify areas of improvement and opportunities for growth.

Bilingual Customer Service Representative Qualifications:

  • Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
  • Proven experience in customer service in the retail marketing and promotions industry is a plus.
  • Strong understanding of retail marketing strategies, promotions, and consumer behavior.
  • Exceptional communication and interpersonal skills.
  • Analytical mindset and the ability to derive insights from data.
  • Excellent project management and organizational skills.

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