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FOH Team Member

2 months ago

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Job DescriptionJob DescriptionDescription:

Job Summary:

Team Members are responsible for communicating with guests to provide a fast-casual restaurant experience that is

friendly and hospitable. Team members will work all FOH and BOH stations, leveraging their knowledge of the Point

of Sale (POS) system, delivering exceptional customer service, following food recipes and preparation methods, and

properly executing Fuku menu items. This role is also responsible for adhering to food safety and other sanitation

measures to ensure that everything in the kitchen properly follows Department of Health (DOH) and company guidelines.


Duties and Responsibilities:

FOH

  • Greets and engages guests in a friendly and hospitable manner upon arrival to and departure from Fuku
  • Demonstrates working knowledge of menu items, ingredients, and allergens
  • Effectively communicates talking points regarding menu items, brand initiatives, and Fuku culture
  • Answers guest questions and concerns about the menu items
  • Suggestively sells and highlights promotional items/brand initiatives to increase sales, guest experience & loyalty
  • Ensures that guest orders are entered accurately into the POS system
  • Collects credit card and cash payments from guests
  • Hands orders to guest, ensuring timeliness and accuracy of each order
  • Addresses any guest concerns, directing them to a supervisor or manager if necessary
  • Assists with table touches and delivers exceptional hospitality to our guests
  • Encourages guests to leave in store or online feedback; understands and can clearly explain feedback system
  • Ensures that all FOH stations are correctly set up; executes station checklist
  • Understands flow of service
  • Responsible for communicating respectfully, openly, and thoroughly with supervisors, and for bringing anyconcerns to a manager’s attention immediately
Requirements:

Knowledge, Skills, and Abilities

  • Must be 18 years of age or older
  • Must be able to communicate and understand the language(s) of the work location
  • Must be able to read and execute recipes
  • Basic knowledge of kitchen equipment and procedures, safety and sanitation regulations, and knowledge of food and food production (a plus)
  • NYC Food Handlers Certificate (a plus)
  • Ability to anticipate service needs based on environmental and guest cues
  • Commitment to quality service and food + beverage knowledge
  • Previous quick service, food service or customer service experience highly encouraged
  • Open availability a must This role is required to work a variety of shifts (AM, PM, weekends).

Physical DemandsThe physical demands for this position are seeing, hearing, speaking, reaching, frequently occasionally lifting 25 – 50pounds, sitting, standing, for 4 to 8 hours, bending, squatting, and moving intermittently during working hours. Thesephysical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Fuku reserves the right to add or delete duties andresponsibilities at the discretion of Fuku or its managers. This job description is intended to describe the general level ofwork being performed. It is not intended to be all-inclusive.

Fuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion,gender (including gender identity or expression), transgender status or gender dysphoria, pregnancy, childbirth orrelated medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victimstatus, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information orpredisposing genetic characteristic, unemployment status, familial status as that term is described under the NewYork State Human Rights Law, caregiver or partnership status as those terms are defined under the New York CityHuman Rights Law (if you are employed in New York City) or other protected status.