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General Manager

2 months ago

Canton, United States Olympia Hospitality Full time
Job DescriptionJob Description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team at The Best Western University Inn in Canton, New York

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Pay starting: $95,000

Benefits:

Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.

  • We provide health, dental, and vision insurance, ensuring access to essential medical services.
  • Our 401K program includes a matching component, assisting employees in planning for their future retirement.
  • Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
  • Team members also enjoy seven paid holidays annually, fostering work-life balance.
  • Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
  • Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times. 
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
  • Additional benefits may be available based on the individual hotel that is hiring.

Effective listening and communication, initiative, ability to work independently and in teams, and the ability to lead by example are necessary skills. You must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, the General Manager must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Skills  Required

Core Skills

  • Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
  • Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
  • People Skills – ability to collaborate, create rapport, and work effectively with others
  • Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
  • Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
  • Judgment & Discretion – appropriately handle confidential and sensitive information
  • Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
  • Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
  • Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
  • Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
  • Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
  • Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Experience / Education

Minimum of 5 years of leadership, management or supervisory experience preferred, as well as a college degree and/or equivalent work experience required.

Performance Measurement

Financial Results, Guest Service Scores, Inspections, and STAR Reports; 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.