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Virtualization Consultant for Dell End User Compute Products
4 months ago
What you'll be doing:
- Operate and maintain customer storage and virtualization environments, ensuring high performance, reliability, and security across DellEMC Products and virtualization platforms like VMware Horizon, Citrix, and Microsoft.
- Provide expert education and training to customers on Dell End User Compute products, particularly Wyse End Point Devices, and virtualization technologies to enhance their understanding and operational efficiency.
- Conduct daily system monitoring, troubleshooting, and maintenance activities to preemptively identify and resolve issues, ensuring uninterrupted system performance.
- Advise customers on best practices for storage and virtualization environment management, including problem/issues management, change management, and continual service improvement.
- Offer Tier 1 and Tier 2 support, acting as a primary point of contact for complex issues related to storage and virtualization environments.
- Collaborate with customers to assess their needs and consult on the most effective use of Dell End User Compute and virtualization products to meet these needs.
- Stay informed on the latest developments and features within the Dell End User Compute portfolio, virtualization technologies, and the broader IT landscape.
What you'll need:
Required Skills and Abilities:
- In-depth knowledge of DellEMC Products, particularly Dell Wyse WMS, and virtualization technologies such as VMware Horizon, Citrix, and Microsoft.
- Proven experience in operating, maintaining, and troubleshooting storage and virtualization environments.
- Ability to develop and deliver effective training and educational sessions on Dell End User Compute products and virtualization technologies.
- Strong problem-solving skills, with the capability to quickly and effectively address issues in storage and virtualization environments.
- Knowledge of IT security standards and practices; Security+ CE Certification is required.
- Excellent communication and interpersonal skills, capable of engaging and educating customers with varying levels of technical expertise.
- A commitment to continuous learning and staying up-to-date with new technologies and products within the Dell End User Compute and virtualization fields.
- Ability to work both independently and as part of a team, managing multiple priorities in a dynamic environment.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Relevant certifications in DellEMC Products, VMware Horizon, Citrix, Microsoft, or other virtualization technologies are highly desirable.
- Minimum of 3 years of experience in storage and virtualization administration, with a focus on DellEMC products and virtualization platforms.
- Security+ CE Certification or willingness to obtain upon hire.