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Entry Level Customer Support Representative

3 months ago

Downey, United States LA Business Development Firm Full time
Job DescriptionJob Description

We are seeking a candidate with a background in customer service to join our team in our brand new department We are looking to add 4-5 new consultants on our team. You will be responsible for helping customers directly by providing product and service information and resolving any issues that may arise. 

We campaign for over 50 Fortune 500 clients Now we are expanding and looking to bring on more contracts. Therefore, we need to expand our firm as well. We want to fill an Entry Level Customer Support Representative for our Sales & Marketing teams This is a competitive position that start on the ground floor but offer rapid advancement towards a management role. Since we consider ourselves an up-and-coming leader in the area, we are looking for fast-paced, high-energy, competitive-minded professionals to cross-train in all areas

Responsibilities of the Customer Support Representative:

  • Handle customer inquiries and complaints by speaking directly with new and existing customers
  • Provide information about the products and services directly
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Assisting customers with any billing and/or equipment issues
  • Handling new customer acquisitions and qualifying potential clientele
  • Sports Minded Candidates excel in this field
  • College graduates are encouraged to apply

​Qualifications of the Customer Support Representative:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Our Offerings for the Customer Support Representative:

  • Competitive Pay, Weekly Bonuses & Incentives
  • Full Training
  • Travel Opportunities
  • Opportunity for management growth
  • Yearly R&R trips for qualifying reps
  • family-like work environment

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