Current jobs related to Resort Guest Services Manager - Delray Beach - Opal Grand Resort

  • Luxury Resort Front Office Director

    5 days ago

    Delray Beach, Florida, United States Opal Grand Resort Full time

    Job Title: Luxury Resort Front Office ManagerAt Opal Grand Resort, we are seeking a highly skilled and experienced Luxury Resort Front Office Manager to join our team. As a key member of our Front Office department, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operates efficiently and effectively.Key...

  • Luxury Resort Front Office Director

    5 days ago

    Delray Beach, Florida, United States Opal Grand Resort Full time

    Job Title: Luxury Resort Front Office ManagerThe Luxury Resort Front Office Manager is a key member of the Opal Grand Resort team, responsible for ensuring exceptional guest experiences and driving business success. This role requires a strong leader who can effectively manage the Front Desk and its team, while promoting a culture of customer satisfaction...

  • Guest Services Representative

    5 months ago

    Myrtle Beach, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family! The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team! The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Resort Maintenance Technician

    4 weeks ago

    Delray Beach, Florida, United States Opal Grand Resort Full time

    Luxury Resort Shift Engineer Job DescriptionWe are seeking a skilled and experienced Shift Engineer to join our team at Opal Grand Resort. As a Shift Engineer, you will be responsible for performing routine maintenance and repairs to ensure the smooth operation of our luxury resort.Key Responsibilities:Perform routine maintenance and repairs to ensure the...

  • Luxury Resort Maintenance Technician

    5 days ago

    Delray Beach, Florida, United States Opal Grand Resort Full time

    Luxury Resort Shift Engineer Job DescriptionOpal Grand Resort is seeking a skilled Shift Engineer to maintain the physical functionality and safety of our luxury resort facilities.Key Responsibilities:Perform minor painting, carpentry, and masonry work to ensure operable and efficient facilities.Conduct minor plumbing maintenance to provide operable and...

  • Resort Guest Services Representative

    1 month ago

    Orange Beach, Alabama, United States Spectrum Resorts Full time

    {"title": "Front Desk Agent", "description": "Deliver Exceptional Guest ExperiencesSpectrum Resorts is seeking a skilled Front Desk Agent to provide world-class service to our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless check-in and check-out processes, and addressing guest...

  • Sun Hospitality Resort Services Team Member

    5 days ago

    Myrtle Beach, South Carolina, United States Sun Hospitality Resort Services Full time

    Job Title: Sun Hospitality Resort Services Team MemberAre you a motivated and detail-oriented individual looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer service and ensuring a positive experience for our guests? If so, we encourage you to apply for a Team Member position at Sun Hospitality...

  • Guest Services Representative

    2 weeks ago

    Chesapeake Beach, Maryland, United States Rod 'N' Reel Resort Full time

    Position OverviewRod 'N' Reel Resort is seeking dedicated Part-Time Front Desk Agents to enhance our guest experience. The ideal candidate will be responsible for greeting visitors, managing reservations through various channels, and ensuring seamless payment processing. This role requires a friendly demeanor, a strong commitment to customer service, and the...

  • Resort Attendant

    3 weeks ago

    Ormond Beach, Florida, United States SUN HOSPITALITY RESORT SERVICES Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Resort Attendant to join our team at Sun Hospitality Resort Services. As a Resort Attendant, you will be responsible for maintaining the cleanliness and organization of public areas, ensuring a positive experience for our guests and owners.Key ResponsibilitiesEmpty trash bins and wipe down...

  • Resort Attendant

    4 days ago

    Ormond Beach, Florida, United States SUN HOSPITALITY RESORT SERVICES Full time

    Job SummarySun Hospitality Resort Services is seeking a highly motivated and detail-oriented Common Area Attendant to join our team. As a key member of our resort staff, you will be responsible for maintaining the cleanliness and quality of our public areas, ensuring a positive experience for our guests and owners.Key ResponsibilitiesEmpty trash bins and...

  • Guest Services Representative

    5 months ago

    Myrtle Beach, United States Forest Dunes Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with...

  • Guest Services Representative

    5 months ago

    Myrtle Beach, United States Beach Colony Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with...

  • Guest Services Representative

    4 months ago

    Myrtle Beach, United States Sea Watch Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with...

  • Guest Services Representative

    5 months ago

    Myrtle Beach, United States Ocean Creek Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with...

  • Restaurant Operations Manager

    3 weeks ago

    Delray Beach, Florida, United States Opal Grand Resort Full time

    Job Title: Restaurant SupervisorWe are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Opal Grand Resort. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all staff members are performing their duties to the highest standard, and providing exceptional...

  • Holiday Pavilion Resort Guest Services Representative

    3 weeks ago

    Myrtle Beach, South Carolina, United States Beach Holidays, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Holiday Pavilion Resort. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide exceptional customer service to...

  • Resort Host

    2 weeks ago

    Laguna Beach, California, United States Surf & Sand Resort Full time

    Unlock a World of OpportunitiesAt Surf & Sand Resort Laguna Beach, we're passionate about delivering exceptional experiences to our guests. As a key member of our team, you'll have the chance to craft unforgettable moments and create enduring memories with every interaction.As a Resort Host, you'll be empowered to provide personalized service, ensuring our...

  • Resort Housekeeper

    2 weeks ago

    Myrtle Beach, South Carolina, United States Jonathan Harbour Resort Full time

    Resort Housekeeper Job DescriptionWe are seeking a highly motivated and detail-oriented Resort Housekeeper to join our team at Jonathan Harbour Resort. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and quality of our guest rooms and common areas.Key Responsibilities:Prepare and clean guest rooms, including...

  • Coral Beach Resort Guest Services Clerk

    2 weeks ago

    Myrtle Beach, South Carolina, United States Beach Holidays, LLC Full time

    Coral Beach Resort Job OpportunityWe are seeking a skilled Guest Services Clerk and Reservations Agent to join our team at Coral Beach Resort. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide excellent customer service to guests and respond to...

  • **Resort Operations Specialist**

    20 hours ago

    Laguna Beach, California, United States Surf & Sand Resort Full time

    Experience the Art of Coastal LuxuryWe're seeking a talented individual to join our team of dedicated professionals who are passionate about delivering exceptional service and creating unforgettable moments for our guests.As a key member of our team, you'll be empowered to craft personalized experiences and build lasting relationships with our guests.About...

Resort Guest Services Manager

3 months ago

Delray Beach, United States Opal Grand Resort Full time
Job DescriptionJob Description

 Opal Grand Oceanfront Resort & Spa is a 4-Diamond Luxury Resort located in the heart of Delray Beach overlooking the sunny waters of the Atlantic. We are looking to add an enthusiastic, upbeat, results driven individual to our Guest Services team. This is a great opportunity to be a part of an organization that believes our team members and overall guest satisfaction.

The Guest Services Manager will assist in leading the Front Office team; he or she will be required to oversee Front Desk operations, PBX and will work with the concierge, Bellman & Valet Team.

This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively handle guests, other departments and team members.

JOB RESPONSIBILITIES:

  • Welcomes and completes established check-in/check-out procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested/reserved.
  • Answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Communicates effectively both orally and in writing to provide clear direction to staff.
  • Maintains good customer relations by staying well-informed of all in-house and area functions in order to answer questions and concerns timely and with knowledgeable responses in person and on telephone.
  • Controls cash transactions at the Front Desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times
  • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Develop employee morale and ensure training of Front Office personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, etc.
  • Participate in required MOD program as scheduled and complete checklist during most nights and weekends.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. .
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Focus the Guest Services Department on their role in contributing to the guest satisfaction Scores
  • Monitor all V.I.P.'s, special guests and requests and follow SOP’s.
  • Review Front Office log book and Service Recovery log on a daily basis.
  • Be familiar with all corporate/sales sponsored programs, special promotions and offers, and arriving V.I.P.‘s, on a daily basis
  • Performs other duties as assigned, requested or deemed necessary by management

QUALIFICATIONS:

  • PREVIOUS EXPERIENCE IN MANAGEMENT IN A RESORT REQUIRED
  • High School Diploma/GED required; additional education preferred
  • Previous experience in supervisory role in front office luxury resort required
  • Must be able to work a flexible schedule to include weekends, evenings and holidays
  • Exceptional interpersonal skills
  • Written and verbal communication skills
  • Good time management and organizational skills
  • Conflict resolution experience
  • Patience and good listening skills

BENEFITS

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Complimentary associate parking
  • Complimentary shift meal
  • 25% Discount in Resort outlets
  • Team Member discount at Resorts within the Collection
  • Friends and Family Discount

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.