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Hotel Front Desk Receptionist

3 months ago

Indianapolis, United States Embassy Suites by Hilton Indianapolis North Full time
Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayResponsibilities:
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications:
  • High school graduate, GED recipient, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company

At Embassy Suites by Hilton Indianapolis North, we know it is the people who create the experience. So, we care about our people. As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.


Benefits: Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.


The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $39 a night), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.