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Maintenance Technician

4 months ago

State College, United States University Partners Full time
Job DescriptionJob Description

JOB PURPOSE:

Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARY DUTIES & RESPONSIBILITIES: will always include those specifically assigned by the immediate supervisor.

  • Providing excellent service to residents, guests, employees and contractors.
  • Completing all routine service requests within 24 hours at the direction of Maintenance Supervisor.
  • Ensuring the clean condition of the community at all times.
  • Maintaining the maintenance shop according to policy.
  • Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review.
  • Assisting in other tasks as directed by the Maintenance Supervisor.
  • Spot cleaning the model and vacant units on a daily basis.
Daily/Weekly:
  • Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
  • Timekeeping: Keep a record of hours utilizing company provided forms. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
  • Common Area Inspection/Pick-up: Walk Common areas daily, before 9 am. Always be diligent to look for maintenance issues.
  • Peak Day Trash Pickup: At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
  • Make-Ready Preparation: Per the turn schedule provided by the Maintenance Supervisor, complete turns:
    1. Install Vendor Lock on unit within 24 hours of receiving keys from resident.
    2. Communicate any vendor make-ready issues to Maintenance Supervisor.3
    3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
    4. Complete a turnkey checklist for each unit as work is completed.   Obtain Maintenance Supervisor signature on form once work is finalized. 
  • Workorders: Complete workorders as directed. Ensure 24-hour response policy. (Daily)
  • Key Change-Outs: At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled. Document in CSR.
  • On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
  • Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices to residents can be issued. (Daily)
  • Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code.
  • Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
  • Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
  • Weekend Coverage:     Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly
  • Scheduled Inspections: Review Preventative Maintenance Calendar on monthly basis. At the Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
    1. Car Checks
    2. Breezeway Inspections
    3. Safety and Trip Hazard Inspections
  • Monthly Safety Meeting: Attend a monthly safety meeting to stay informed of safety regulations and changes. Utilize meeting to communicate problems and get direction on better ways of doing things and improved cost control.
Quarterly/Ongoing
  • Quarterly Unit Inspections: At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs. Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
  • Equipment Inventory: Ensure proper equipment is kept in inventory. Report missing/broken equipment immediately to Maintenance Supervisor. Assist in the verification of inventory as directed. Advise Maintenance Supervisor of any needed equipment/supplies.
  • Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure and required licenses and certifications are kept current.

Move-Out/Move-In
  • Vendor Assistance: Work with vendors during process and provide input to Maintenance Supervisor regarding venders’ status and adherence to schedule.
  • Unit Punch: Complete unit punch at the direction of Maintenance Supervisor.
Qualifications:
  • Working knowledge of electric, plumbing, HVAC and basic construction.
  • A general mechanical aptitude combined with a willingness and desire to learn.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Professional demeanor resulting from previous maintenance experience
  • Excellent customer service skills
  • Good communication and listening skills
  • Able to be an effective team player and interact well with others
  • Organized and detail-oriented
  • Patient, even-tempered and works well under pressure
  • Effective time management skills
  • Able to maintain confidentiality
  • Able to follow directions from a supervisor
  • Able to understand and follow posted work rules and procedures
  • Able to accept constructive criticism
  • Must have own tools
  • Able to climb and work from ladders and the ability to lift and carry heavy loads
  • Able to work weekends or overtime as job requires
  • Able to be “on call” weekends and after hours

Education and Experience : 
  • High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
Certifications/ Licenses: 
  • Certified HVAC as required.
  • Valid driver’s license and proof of insurance.

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships – 25%
  • Collaboration & Teamwork – 20%
  • Cooperation – 20%
  • Customer Service – 20%
  • Influence – 20%
  • Internal/External Relationships – 20%
Decision Making/Initiative – 25%
  • Analytical & Problem Solving – 16.67%
    • Decisive – 16.67%
    • Practical Judgment – 16.67%
      • Action-Oriented – 16.67%
      • Confidence & Risk Taking – 16.67%
      • Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
  • Job Knowledge – 16.67%
  • Reporting – 16.67%
    • Multi-Tasking – 16.67%
      • Work Quality – 16.67%
      • Work Quantity – 16.67%
        • Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
  • Ethics & Values – 14.29%
  • Integrity – 14.29%
    • Perseverance& Determination – 14.29%
      • Reliability & Punctuality – 14.29%
      • Time Management – 14.29%
      • Approachability & Composure – 14.29%
      • Verbal & Written Communication – 14.29%

Working environment and physical demands:

X Office environment                                     X Outdoors environment

X Mechanical facility                                       X Changing weather conditions

X Toxic or caustic chemicals                           X Odors or fumes

X Electrical current                                         X Loud machine/Equipment noise

X Above ground level                                      X Confining spaces

Physical Demands: 

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

X

Sitting

X

Standing

X

Climb or balance

X

Lifting under 10 lbs.

X

Lifting over 10 lbs.

X

Reach with hands & arms

X

Stoop, kneel, crouch or crawl

X

Talk or hear                              X

Travel Outside the area

X

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