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Automotive Service Advisor
4 months ago
The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust and creating an overall positive experience.
We are looking for candidates that are goal orientated, have a proven track record and able to work in a fast-paced environment.
Primary Responsibilities:
Schedules service appointments.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintains high customer satisfaction standards.
Required Experience:
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Two plus years of automotive service experience preferred
Required Education:
High school diploma or the equivalent
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